Senior Support Technician

Layton Flower Technologies, LLC; Council Bluffs (IA); On-site; USD 56,000 - 118,000; Full time

Job summary

An innovative firm is seeking a Senior Support Technician who thrives on resolving technology issues and providing exceptional support. This role offers the chance to enhance your IT skills while contributing to a positive work environment filled with laughter and camaraderie. With a commitment to employee well-being, the company provides generous PTO, comprehensive health benefits, and a supportive culture that values individual talents. Join a team dedicated to maximizing technology investments for small to medium-sized organizations, ensuring they remain competitive and efficient. If you're ready to make a difference in the IT landscape, this opportunity is for you.

Benefits

Flexible PTO

Medical, Dental, and Vision Insurance

401k with Company Matching

Health Savings Account

Partially Funded Aflac Coverage

Office Dogs

Qualifications

• 3+ years of IT support experience required.
• Ability to communicate effectively with users.

Responsibilities

• Provide IT support and troubleshooting for clients.
• Communicate effectively with users of varying tech comfort levels.

Skills

Desktop Troubleshooting

Server Troubleshooting

Microsoft 365

Azure AD (Entra)

InTune

SharePoint Online

Conditional Access

Education

Bachelor's Degree in IT or Related Field

Equivalent Work Experience

Tools

Windows Server

iOS

Android

Mac

MDM

Job description

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Job Description

If you geek out over technology and enjoy the adulation that comes from helping someone resolve a technology problem, Layton Flower Technologies is where you should be. As one of our associates, you’ll have the chance to hone your skills while developing new expertise to take you to the next level of your career in IT – hopefully right here with us. With an IT support job available at every other company in town, what sets “us” apart from “them”?

• Extremely generous flexible PTO package – because sometimes the urge to stay home and play Fortnite is too strong to ignore. But you need plenty of time off to go see Grandma, too.
• And the boring but so important medical, dental and vision insurance. Yep, we offer that. Also equally boring but so nice to have – 401k with company matching, Health Savings Account with company contributions, and partially company-funded Aflac coverage.
• Laughter – All day. Every day.
• A devotion to building the requirements of the “position” around the wishes and talents of the person. (In case of a conflict of Position vs. Person, Person always wins.)
• Our commitment to making sure each employee has the bandwidth to live a well-balanced life – a happy employee is a great employee!
• We genuinely like our clients and each other.
• Two office dogs to keep you company - Sassy, Chief Enjoyment Officer and Roxy, CEO-in-Training.
  
  

Job Description

If you geek out over technology and enjoy the adulation that comes from helping someone resolve a technology problem, Layton Flower Technologies is where you should be. As one of our associates, you’ll have the chance to hone your skills while developing new expertise to take you to the next level of your career in IT – hopefully right here with us. With an IT support job available at every other company in town, what sets “us” apart from “them”?

• Extremely generous flexible PTO package – because sometimes the urge to stay home and play Fortnite is too strong to ignore. But you need plenty of time off to go see Grandma, too.
• And the boring but so important medical, dental and vision insurance. Yep, we offer that. Also equally boring but so nice to have – 401k with company matching, Health Savings Account with company contributions, and partially company-funded Aflac coverage.
• Laughter – All day. Every day.
• A devotion to building the requirements of the “position” around the wishes and talents of the person. (In case of a conflict of Position vs. Person, Person always wins.)
• Our commitment to making sure each employee has the bandwidth to live a well-balanced life – a happy employee is a great employee!
• We genuinely like our clients and each other.
• Two office dogs to keep you company - Sassy, Chief Enjoyment Officer and Roxy, CEO-in-Training.
  
  

We are looking for an enthusiastic IT technician with sharp desktop/server troubleshooting skills AND the ability to communicate effectively with users with varying levels of comfort with the subject matter.

Three years of directly relevant experience is required and we wouldn’t mind a bachelor’s degree in a related field either. But equivalent work experience can help you side-step that requirement.

Must have a reliable vehicle to drive to spend quality time with local clients, when necessary.

At Layton Flower Technologies, we specialize in helping small to medium-sized organizations get the best return on their technology investment – all while having a good time doing it. We support clients from 2-100+ users all over the Omaha metro and in many states around the country.

If all this sounds like something you’re interested in, apply now. Please, no phone calls.

Preferred Experience

Microsoft 365

Entra (Azure AD)

InTune

SharePoint Online

Conditional Access

Windows Server

Extra Credit

iOS, Android & Mac experience

MDM experience

Company Description

Since 2008, Layton Flower Technologies has focused on helping small to medium-sized organizations maximize efficiency, increase productivity and grow profitability. We are passionate about helping our clients use technology to automate manual processes, gain better insight into their data and make them more competitive.

Since 2008, Layton Flower Technologies has focused on helping small to medium-sized organizations maximize efficiency, increase productivity and grow profitability. We are passionate about helping our clients use technology to automate manual processes, gain better insight into their data and make them more competitive.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer Networking Products

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