Epic Healthy Planet Analyst II — Hybrid in Boston

Community Care Cooperative (C3); Boston (MA); Hybrid; USD 95,000 - 120,000; Full time

Job summary

Community Care Cooperative (C3) in Boston is seeking an Analyst II for Epic Healthy Planet – Compass Rose to implement, maintain, and maximize Epic applications across clinical, financial, and administrative areas. The role reports to the Manager, Population Health & Data Quality and requires collaboration with IT Education and operations teams.

The successful candidate will support daily Epic operations under the CTC framework, participate in trainings, ensure system updates, and help drive

Qualifications

• Bachelor's degree in Healthcare Administration, Information Systems, Business Management, or related field.
• Epic Healthy Planet and Compass Rose Build experience or EpicCare Ambulatory Certification preferred.
• Minimum of one year supporting Epic applications or healthcare IT.
• Vaccination per Mass.gov guidelines and applicable law.

Responsibilities

• Provide outstanding customer service
• Actively listen, demonstrate patience and empathy, and authentically engage with individuals in a caring and helpful manner
• Communicate clearly and professionally, both orally and in writing
• Identify and resolve problems and maintain composure and sound judgment in difficult or stressful situations
• Manage multiple priorities in an effective and organized manner
• Maintain current system applications
• Facilitate end users’ ability to understand and maximize the use of the software to perform daily operations
• Evaluate user knowledge and work with IT education staff to develop specialized training when necessary; educate users in the system optimization
• Act as a liaison between users and software vendor(s)
• Guide the modification of system applications in instances where current applications impede performance or where changes will enhance performance
• Ensure system application updates are working properly before updates are loaded into the live system by coordinating testing and update dates with users and vendors
• Integrate new application(s) in the existing HIS according to the implementation schedule
• Respond to user questions with timely answers and/or referral to appropriate department/person
• Assist users with technical problems by alerting HIS Operations staff to the need for repair or investigation
• Coordinate with Database Analysts to provide expertise in the development of reports and analyses
• Work with other IT staff to ensure interfaces between applications and systems are functioning properly
• Maintain and periodically review dictionaries, assist in entering and maintaining user codes, maintain the security of applications, and ensure consistency between various dictionaries
• Investigate discrepancies in statistics which could indicate a problem with the accuracy of data on a timely basis
• Work with application managers, staff from affected areas, and representatives from other impacted areas, to analyze computer system functions and compare data and existing systems both functionally and procedurally
• Implement new clinical, financial, and administrative software, including add‑on features, and/or new routines in existing applications
• Participate with other IT staff and other clinical, financial, and administrative areas in the planning and implementation stages of the application, including the development of dictionaries
• Work with Department Managers and IT Education staff to ensure training programs for use of applications are developed and conducted for all levels of users and participate in such programs when needed
• Develop system documentation to supplement vendor manuals and which defines processes, procedures, and policies regarding utilization of various functions
• Assist departments with the development of downtime procedures
• Work with Operations Manager and staff to establish schedules for report production and system jobs to maintain balanced system utilization and minimize system degradation, if necessary
• Sustain working knowledge of key functions of all aspects of the department in order to provide emergency coverage in the absence of others in the department
• Work with Applications Director to accomplish other departmental tasks
• Notify the Applications Manager of requests for custom modifications to standard applications and of any updates to standard systems which replace existing custom modifications so that the Application Manager can take appropriate action
• Assist in the development of IT policies and procedures and notify users as appropriate
• Participate in applications on‑call rotation for the information system
• Participate in Workgroups and committees as necessary
• Weekly on‑call will be a requirement for this position
• Required to travel onsite for site visits and project milestones either at the health center or the CTC office in Boston
• Other duties as assigned

Skills

Process analysis

EHR data experience

Customer service

Attention to detail

Teamwork

Communication skills

Education

Bachelor's degree in related field

Epic certification eligible

Tools

Epic Healthy Planet

Compass Rose Clinical Build

EpicCare Ambulatory Certification

Job description

Community Care Cooperative (C3) in Boston is seeking an Analyst II for Epic Healthy Planet – Compass Rose to implement, maintain, and maximize Epic applications across clinical, financial, and administrative areas. The role reports to the Manager, Population Health & Data Quality and requires collaboration with IT Education and operations teams.

The successful candidate will support daily Epic operations under the CTC framework, participate in trainings, ensure system updates, and help drive