Epic HB/SBO Analyst

Quoris; Houston (TX); Hybrid; USD 124,000 - 179,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The Senior Epic HB/SBO Analyst at Quoris will provide hands-on functional support to revenue cycle staff during a critical post go-live stabilization period. You will troubleshoot billing workqueues, edit logic, and account workflows while coaching end users to improve operational performance.

Ideal candidates have 5+ years of Epic HB experience, SBO expertise, and strong communication skills, with the ability to travel up to 75% of the contract duration in the San Antonio, TX area.

Qualifications

• Current Epic HB certification is required.
• Minimum 5 years of hands-on Epic HB with production support and post go-live stabilization.
• Strong knowledge of Epic SBO operations and end-user support.
• Experience troubleshooting billing workqueues, edit logic, and account workflows.
• Experience with multiple payment posting methods incl. electronic and manual.
• Familiarity with lockbox processing, cash application, and reconciliation.
• Solid understanding of hospital revenue cycle processes and metrics.
• Proven ability to investigate and troubleshoot complex functional issues.
• Excellent communication and stakeholder engagement skills.
• Ability to travel to San Antonio, TX for up to 75% of the contract.

Responsibilities

• Provide hands-on functional support to Epic HB/SBO end users and leadership.
• Troubleshoot billing workqueues, edits, and account workflows; identify root causes.
• Investigate routing, holds, claim edits, and workflow issues; recommend resolutions.
• Distinguish defects vs configuration gaps and coordinate with Epic teams.
• Support payment posting, ERA/835 processing, and reconciliation workflows.
• Coach staff on effective workqueue management and best practices.
• Monitor revenue cycle metrics and identify improvement opportunities.
• Develop actionable corrective actions with operational leaders.

Skills

Epic HB

SBO knowledge

Revenue Cycle

Workqueues edits

Payment posting

Lockbox processing

Cash reconciliation

Go-live stabilization

Troubleshooting

Stakeholder coaching

Job description

• Start Date: Immediate
• Duration: Contract (Through January 31, 2027)
• Daily Working Hours: Full-Time
• Travel: Hybrid – Up to 75% onsite, remaining time remote
• Work authorization: Must be eligible to work in the U.S. without company sponsorship
• No Third Parties Please

Senior Epic HB/SBO Analyst – Post Go-Live Stabilization & Optimization

• Start Date: Immediate
• Duration: Contract (Through January 31, 2027)
• Daily Working Hours: Full-Time
• Travel: Hybrid – Up to 75% onsite, remaining time remote
• Work authorization: Must be eligible to work in the U.S. without company sponsorship
• No Third Parties Please

Project Scope

We are seeking four Senior Epic HB/SBO Analysts to support post go-live stabilization, operational optimization, and end-user coaching in a complex Epic Single Billing Office environment. This is an operational support role — not an Epic build position — requiring candidates with deep production support experience and the ability to troubleshoot real-world revenue cycle issues in a high-volume healthcare environment.

Position Summary

The Senior Epic HB/SBO Analyst will provide hands-on functional support to revenue cycle staff, supervisors, and leadership during a critical post go-live stabilization period. This individual will troubleshoot billing workqueues, edit logic, payment posting exceptions, and account workflows, while coaching end users and identifying opportunities to improve operational performance and workflow efficiency. The ideal candidate is a seasoned Epic HB analyst who combines strong technical application knowledge with deep revenue cycle operations expertise and a track record of delivering results in live production environments.

Key Responsibilities

Epic HB/SBO Operational Support

• Provide hands-on functional support to Epic HB/SBO end users and revenue cycle leadership.
• Troubleshoot billing workqueues, edit logic, account workflows, and operational exceptions.
• Investigate account routing, billing holds, claim edits, and workflow issues.
• Identify root causes of recurring issues and recommend practical resolutions.
• Distinguish between application defects, configuration issues, workflow gaps, and training needs.
• Coordinate with Epic technical teams when build or configuration changes are necessary.

Payment Posting & Cash Applications

• Support electronic, automated, and manual payment posting workflows.
• Troubleshoot ERA/835 processing, payment posting exceptions, and reconciliation discrepancies.
• Support lockbox payment processing, posting, and reconciliation workflows.
• Investigate unapplied cash, posting failures, incorrect adjustments, and account balance discrepancies.
• Assist cash posting teams in resolving operational issues and improving productivity.

Workqueue & Edit Management

• Support end users with Epic HB workqueue management and exception resolution.
• Troubleshoot billing edits, workqueue routing, account holds, and claim processing issues.
• Analyze workqueue volumes, aging, and resolution trends.
• Identify opportunities to reduce unnecessary edits, rework, and operational backlogs.
• Coach staff on effective workqueue management and resolution practices.

Operational Performance Monitoring

• Monitor revenue cycle metrics including billing productivity, claim throughput, workqueue aging, and payment posting performance.
• Identify operational trends, emerging risks, and recurring system or workflow issues.
• Support development of practical corrective actions and optimization opportunities.
• Partner with operational leadership to improve performance visibility and accountability.

End-User Coaching & Stabilization

• Provide direct coaching and at-the-elbow support to revenue cycle staff and supervisors.
• Reinforce effective Epic workflows and standardized operational practices.
• Support knowledge transfer and development of sustainable support processes.
• Develop or refine job aids and workflow documentation as needed.
• Help operational teams transition to stable, independent production operations.

Qualifications

• Current Epic Hospital Billing (HB) certification required.
• Minimum 5 years of hands‑on Epic HB experience including production support and post go‑live stabilization.
• Strong knowledge of Epic Single Billing Office (SBO) operations.
• Demonstrated experience supporting end users with billing workqueues, edit logic, and account workflows.
• Experience supporting multiple payment posting methods including electronic and manual payments.
• Familiarity with lockbox processing, cash application, and payment reconciliation.
• Strong understanding of hospital revenue cycle operations and billing processes.
• Experience monitoring operational performance metrics and identifying opportunities for improvement.
• Demonstrated ability to independently investigate and troubleshoot complex functional issues.
• Strong communication, coaching, and stakeholder engagement skills.
• Ability to travel to San Antonio, TX for up to 75% of the contract duration.

Preferred Qualifications

• Additional Epic Professional Billing (PB) certification or experience.
• Extensive experience with claims processing, claim edits, clearinghouse workflows, and claims‑related troubleshooting.
• Experience supporting integrated HB/PB workflows in a complex SBO environment.
• Advanced knowledge of ERA/835 processing, payment posting exceptions, and reconciliation.
• Experience with large, multi‑hospital health systems or academic medical centers.
• Prior experience supporting major Epic go‑lives, stabilization initiatives, or revenue cycle optimization programs.

Ideal Candidate Profile

• Seasoned Epic HB analyst who combines technical application knowledge with deep revenue cycle operations expertise.
• Comfortable working directly with billing and cash posting teams to investigate issues, explain system behavior, and coach end users.
• Independent troubleshooter who can dig into complex workqueue and edit issues, payment posting exceptions, and lockbox workflows without hand‑holding.
• Operationally focused — this is a production support and stabilization role, not an Epic build engagement.
• Brings reliability, technical depth, and a coaching mindset to a high‑volume, fast‑paced revenue cycle environment.

When working with Quoris as a consultant, you are eligible for competitive benefits including Health, Dental, Vision, 401k, & a great culture/working environment.