Epic HB/SBO Analyst — Production Support (Hybrid)

Quoris, LLC

Houston (TX)

Hybrid

USD 110,000 - 140,000

Full time

3 days ago

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Job summary

Quoris, LLC is seeking four Senior Epic HB/SBO Analysts to support post go-live stabilization in a fast‑paced healthcare revenue cycle environment. This is an operational support role focused on troubleshooting billing workqueues, edits, and payment posting in a complex Epic SBO setup.

The ideal candidate will have Epic HB certification, 5+ years of hands-on HB experience, and be able to travel up to 75% to San Antonio, TX.

Qualifications

Current Epic Hospital Billing (HB) certification is required.
Minimum 5 years of hands-on Epic HB experience including production support and post go-live stabilization.
Strong knowledge of Epic Single Billing Office (SBO) operations.
Experience supporting multiple payment posting methods including electronic and manual payments.
Familiarity with lockbox processing, cash application, and payment reconciliation.
Strong understanding of hospital revenue cycle operations and billing processes.
Experience monitoring operational performance metrics and identifying opportunities for improvement.
Demonstrated ability to independently investigate and troubleshoot complex functional issues.
Strong communication, coaching, and stakeholder engagement skills.
Ability to travel to San Antonio, TX for up to 75% of the contract duration.

Responsibilities

Provide hands‑on functional support to Epic HB/SBO end users and revenue cycle leadership.
Troubleshoot billing workqueues, edit logic, account workflows, and operational exceptions.
Investigate account routing, billing holds, claim edits, and workflow issues.
Identify root causes of recurring issues and recommend practical resolutions.
Distinguish between application defects, configuration issues, workflow gaps, and training needs.
Coordinate with Epic technical teams when build or configuration changes are necessary.
Support electronic, automated, and manual payment posting workflows.
Troubleshoot ERA/835 processing, payment posting exceptions, and reconciliation discrepancies.
Support lockbox payment processing, posting, and reconciliation workflows.
Investigate unapplied cash, posting failures, incorrect adjustments, and account balance discrepancies.
Assist cash posting teams in resolving operational issues and improving productivity.
Support end users with Epic HB workqueue management and exception resolution.
Troubleshoot billing edits, workqueue routing, account holds, and claim processing issues.
Analyze workqueue volumes, aging, and resolution trends.
Identify opportunities to reduce unnecessary edits, rework, and operational backlogs.
Coach staff on effective workqueue management and resolution practices.
Monitor revenue cycle metrics including billing productivity, claim throughput, workqueue aging, and payment posting performance.
Identify operational trends, emerging risks, and recurring system or workflow issues.
Support development of practical corrective actions and optimization opportunities.
Partner with operational leadership to improve performance visibility and accountability.
Provide direct coaching and at‑the‑elbow support to revenue cycle staff and supervisors.
Reinforce effective Epic workflows and standardized operational practices.
Support knowledge transfer and development of sustainable support processes.
Develop or refine job aids and workflow documentation as needed.
Help operational teams transition to stable, independent production operations.