Epic Guest Experience & Product Sales Agent

Vail Resorts; Bartlett (NH); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Free passes

Discounted lift tickets

Free ski lessons

Retail discounts

Wellness benefits

Job summary

Vail Resorts in Bartlett, NH is hiring an Advanced Product Sales Agent for winter seasonal work, serving across tickets, passes, lessons and activities. You will deliver personalized guest experiences, guide guests through options, and process POS transactions with accuracy.

Starting wage is $22.00–$26.88 per hour for full-time seasonal roles; housing may be available; must be 18+; English fluency required; opportunity for training and advancement.

Qualifications

• High School Diploma or GED Equivalent.
• Experience in customer service or ticket sales preferred.
• Must be able to communicate fluently in English.
• Flexibility to work indoors/outdoors.
• Ability to stand or sit for extended periods of time.

Responsibilities

• Deliver elevated, personalized guest experiences by creating meaningful connections and consistently modeling Epic Service.
• Serve as a trusted expert across all PSS business lines—tickets, passes, Ski & Ride School, activities, and related offerings—guiding guests through complex decisions.
• Take ownership of the guest experience by resolving escalated, non-routine, or complex issues with sound judgment and empathy.
• Embrace and represent the resort brand and culture in every step of the guest journey from purchase to wayfinding to departure.
• Execute accurate and efficient point-of-sale transactions with a high level of accountability.

Skills

Customer service

Communication

Ticket sales

Team collaboration

Education

High School Diploma or GED

Job description

Vail Resorts in Bartlett, NH is hiring an Advanced Product Sales Agent for winter seasonal work, serving across tickets, passes, lessons and activities. You will deliver personalized guest experiences, guide guests through options, and process POS transactions with accuracy.

Starting wage is $22.00–$26.88 per hour for full-time seasonal roles; housing may be available; must be 18+; English fluency required; opportunity for training and advancement.