Advanced Product Sales

Okemo Mountain Resort; Ludlow (VT); On-site; USD 30,307 - 37,029; Part time

Benefits offered by this job

Free ski passes

Discount lift tickets for friends and

Free ski lessons

40% retail discount

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professionalde

Job summary

Vail Resorts in Ludlow, Vermont, is hiring a seasonal winter service team member to support ticket sales and guest services for resort attractions. The role involves assisting guests, processing transactions, and providing information about products and services.

You will use the POS system, handle discounts and payments, and maintain accurate guest records. The position offers part-time hours, housing availability, and employee benefits, with a pay range of $22.00 to $26.88 per hour.

Qualifications

• High School Diploma or GED required.
• Experience in customer service or ticket sales preferred.
• Ability to work outdoors in varying weather conditions.

Responsibilities

• Provide information and facilitate the sale of resort attractions and services including fulfillment and delivery.
• Use POS system to create/update customer profiles, process discounts/payments, and issue receipts.
• Conduct daily POS audits and communicate professionally with guests, travel partners, and staff.
• Maintain up-to-date knowledge of resort products and policies to meet guest needs.
• Keep a clean, organized workstation and perform other duties as assigned.

Skills

Customer service

Ticket sales

Communication

English fluency

Cash handling

Education

High School Diploma or GED

Tools

POS system

Job description

The position is a seasonal winter service role within Vail Resorts’ Product Sales & Services units, focusing on facilitating ticket sales and customer service for resort attractions and services.

Employee Benefits

• Free ski and snowboard passes for employees, discount lift tickets for friends and family, and free ski lessons
• Additional employee discounts on lodging, food, gear, and mountain shuttles
• 40% retail discount
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Job Specifications

• Starting Wage: $22.00/hr – $26.88/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Part Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities

• Provide information and facilitate the sale of resort attractions and services including fulfillment and delivery
• Utilize POS system to create or update customer profile records, process discounts and payments, administer exchanges and returns, and provide change and receipts
• Complete POS audits daily and at the end of shiftCommunicate professionally by phone, email, and in person with travel partners, properties, tour operations, corporate visitors, guests, and other groups
• Maintain up-to‑date knowledge of resort products, policies, and operations to meet the needs of guests, coordinating with other departments as necessary
• Maintain a clean, well‑stocked, and organized workstation
• Other duties as assigned

Job Requirements

• High School Diploma or GED Equivalent
• Experience working in customer service or ticket sales preferred
• Flexibility to work both indoors and outdoors with exposure to the elements
• Must be able to communicate fluently in English
• Ability to work a flexible schedule including nights, holidays, and weekends
• Ability to stand or sit for extended periods of time
• Ability to lift up to 25 lbs

The expected pay range is $22.00/hr – $26.88/hr. Individual compensation decisions are based on a variety of factors.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired for this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.