Epic Go-Live IT Deployment & Hypercare Technician

TECEZE

The Woodlands (TX)

On-site

USD 60,000 - 80,000

Full time

2 days ago

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Job summary

TECEZE is seeking an IT Deployment & Epic Go-Live Support Technician to lead device deployments, Epic go-live activities, and post-deployment support. The role requires installing, configuring, and troubleshooting IT devices to ensure a smooth end-user experience.

You will work with end users, coordinate with project teams, and provide post-deployment stabilization and rapid issue resolution during Hypercare.

Qualifications

Experience in Desktop Support, IT Deployment, or Field Support.
Strong hardware installation and troubleshooting skills.
Experience with printers, scanners, and workstations.
Knowledge of network connectivity and basic troubleshooting.
Epic go-live or healthcare IT support experience is a plus.
Good communication and customer service skills.
Ability to work in fast-paced deployment and Hypercare support environment.

Responsibilities

Install, configure, and connect IT devices to the network.
Support deployment of devices including scanners, printers, WOWs, and desktops.
Provide technical support during Epic go-live activities.
Assist end users with device setup and connectivity.
Provide post-deployment stabilization and troubleshooting.
Identify and resolve hardware, software, and connectivity issues.
Deliver Hypercare support during and after deployment.
Collaborate with technical teams and stakeholders to ensure successful deployment.
Maintain documentation of deployments, issues, and resolutions.