Epic Front Desk Host - Gym Member Concierge

Fitness-Connection; San Antonio (TX); On-site; USD 25,000 - 31,000; Full time

Job summary

Fitness Connection is seeking a Front Desk teammate to deliver EPIC greetings and farewells, check-in members, and professionally route inquiries. You will drive guest experiences with hospitality and assist with ProShop sales while maintaining a welcoming, organized front desk and gym entrance.

The role emphasizes strong English communication, a teamwork mindset, and adherence to company policies, with opportunities to grow within a busy, member-focused health club network.

Qualifications

• High School Diploma/GED preferred.
• Previous experience in Hospitality/Customer Service preferred.
• Must have excellent verbal and written English communication.

Responsibilities

• Greet Members and Guests with an EPIC greeting and farewell.
• Check-in members using proper procedures; register guests.
• Answer phones promptly using Fitness Connection verbiage and route inquiries.
• Direct guests to Fitness Consultants and manage flow at front desk.
• Serve as communication hub for members, guests and teammates.
• Promote and sell drinks, bars, supplements and merchandise at ProShop; meet sales goals.
• Maintain ProShop area and handle POS/money accurately.
• Keep front desk and entryway neat, organized and compliant with policies.

Skills

Customer service

Hospitality

Verbal communication

Written English

Education

High School Diploma/GED

Tools

POS system

Job description

Fitness Connection is seeking a Front Desk teammate to deliver EPIC greetings and farewells, check-in members, and professionally route inquiries. You will drive guest experiences with hospitality and assist with ProShop sales while maintaining a welcoming, organized front desk and gym entrance.

The role emphasizes strong English communication, a teamwork mindset, and adherence to company policies, with opportunities to grow within a busy, member-focused health club network.