Epic EMR Analyst I: Frontline Health IT Support

Jane Pauley Community Health Center, Inc.; Arlington Heights (IL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer contribution

Generous PTO

Life and disability coverage

Job summary

Jane Pauley Community Health Center, Inc. seeks a Clinical Applications Analyst I to provide frontline support, maintenance, and optimization of the Epic EMR system for clinical, non-clinical, and executive staff.

You will troubleshoot Epic issues, manage user access, assist with builds and updates, and help create training materials to promote system adoption and efficiency across our mission-driven health network.

Qualifications

• 1–3 years of experience supporting EMR systems, preferably Epic
• Basic understanding of clinical workflows and healthcare operations
• Strong troubleshooting and problem-solving skills
• Experience with user access/security management in EMR systems
• Proficiency in Microsoft Office Suite, especially PowerPoint
• Excellent communication skills with the ability to support diverse user groups
• RN, LPN or CMA/RMA clinical license required.

Responsibilities

• Provide Tier 1 support for Epic applications, including troubleshooting user-reported issues and resolving tickets in a timely manner
• Perform user account creation, maintenance, and access management in accordance with organizational policies
• Analyze EMR workflows and system issues to identify root causes and implement appropriate solutions or implement as needed
• Assist with low-complexity Epic builds, updates, and configuration changes
• Support system testing, validation, and documentation for new workflows and enhancements
• Create, review, and update PowerPoint presentations and training materials for organization-wide communication and system updates
• Serve as a resource to clinical, non-clinical, and executive staff by providing guidance on Epic functionality and best practices
• Collaborate with analysts, IT teams, and operational stakeholders to improve system performance and user experience
• Maintain accurate documentation of issues, resolutions, and system changes
• Assist with training as needed

Skills

Epic support

Troubleshooting

Access management

EMR workflow analysis

Epic builds

Documentation

Training

Education

RN/LPN or CMA/RMA license

Tools

Microsoft Office

PowerPoint

Job description

Jane Pauley Community Health Center, Inc. seeks a Clinical Applications Analyst I to provide frontline support, maintenance, and optimization of the Epic EMR system for clinical, non-clinical, and executive staff.

You will troubleshoot Epic issues, manage user access, assist with builds and updates, and help create training materials to promote system adoption and efficiency across our mission-driven health network.