Clinical Application Analyst I

Jane Pauley Community Health Center, Inc.; Arlington Heights (IL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer contribution

Generous PTO

Life and disability coverage

Job summary

Jane Pauley Community Health Center, Inc. seeks a Clinical Applications Analyst I to provide frontline support, maintenance, and optimization of the Epic EMR system for clinical, non-clinical, and executive staff.

You will troubleshoot Epic issues, manage user access, assist with builds and updates, and help create training materials to promote system adoption and efficiency across our mission-driven health network.

Qualifications

• 1–3 years of experience supporting EMR systems, preferably Epic
• Basic understanding of clinical workflows and healthcare operations
• Strong troubleshooting and problem-solving skills
• Experience with user access/security management in EMR systems
• Proficiency in Microsoft Office Suite, especially PowerPoint
• Excellent communication skills with the ability to support diverse user groups
• RN, LPN or CMA/RMA clinical license required.

Responsibilities

• Provide Tier 1 support for Epic applications, including troubleshooting user-reported issues and resolving tickets in a timely manner
• Perform user account creation, maintenance, and access management in accordance with organizational policies
• Analyze EMR workflows and system issues to identify root causes and implement appropriate solutions or implement as needed
• Assist with low-complexity Epic builds, updates, and configuration changes
• Support system testing, validation, and documentation for new workflows and enhancements
• Create, review, and update PowerPoint presentations and training materials for organization-wide communication and system updates
• Serve as a resource to clinical, non-clinical, and executive staff by providing guidance on Epic functionality and best practices
• Collaborate with analysts, IT teams, and operational stakeholders to improve system performance and user experience
• Maintain accurate documentation of issues, resolutions, and system changes
• Assist with training as needed

Skills

Epic support

Troubleshooting

Access management

EMR workflow analysis

Epic builds

Documentation

Training

Education

RN/LPN or CMA/RMA license

Tools

Microsoft Office

PowerPoint

Job description

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center , every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

The Clinical Applications Analyst I is responsible for providing frontline support, maintenance, and optimization of the organization’s Electronic Medical Record (EMR) system, primarily Epic. This role supports clinical, non-clinical, and executive staff by ensuring system functionality, resolving issues, and assisting with basic system builds and updates.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide Tier 1 support for Epic applications, including troubleshooting user-reported issues and resolving tickets in a timely manner
• Perform user account creation, maintenance, and access management in accordance with organizational policies
• Analyze EMR workflows and system issues to identify root causes and implement appropriate solutions or implement as needed
• Assist with low-complexity Epic builds, updates, and configuration changes
• Support system testing, validation, and documentation for new workflows and enhancements
• Create, review, and update PowerPoint presentations and training materials for organization-wide communication and system updates
• Serve as a resource to clinical, non-clinical, and executive staff by providing guidance on Epic functionality and best practices
• Collaborate with analysts, IT teams, and operational stakeholders to improve system performance and user experience
• Maintain accurate documentation of issues, resolutions, and system changes
• Assist with training as needed

Education and/or Experience

• 1–3 years of experience supporting EMR systems, preferably Epic
• Basic understanding of clinical workflows and healthcare operations
• Strong troubleshooting and problem-solving skills
• Experience with user access/security management in EMR systems
• Proficiency in Microsoft Office Suite, especially PowerPoint
• Excellent communication skills with the ability to support diverse user groups
• RN, LPN or CMA/RMA clinical license required.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.
• May require occasional after-hours support for upgrades or go-lives.

Why You’ll Love Working Here

• Purpose-driven work that directly impacts access to care across our communities
• Robust benefits package (medical, dental, vision) designed to support you and your family
• Generous PTO because we believe caring for others starts with caring for yourself
• 401(k) with employer contribution to help you plan for what’s ahead
• Life and disability coverage for peace of mind

Here, you are not just filling a role—you are helping shape healthier communities and advancing equitable care every day!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Jane Pauley Community Health Center, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.