Epic Credentialed Trainer I

CHRISTUS Children's; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

CHRISTUS Children's seeks a Credentialed Trainer to deliver training for Epic applications and provide end-user support across the health system. You will partner with Principal Trainers, Analysts, Informaticists, and leaders to ensure learners can use the system effectively and efficiently, maintaining credentialed status in assigned applications.

Responsibilities include classroom teaching, materials preparation, and on-site support; you will create job aids, attend meetings, and escalate

Qualifications

• Two+ years of experience with education, EPIC end user, or related field.
• Experience with Epic applications strongly preferred.
• Experience in instructional design, training, using Epic system preferred.

Responsibilities

• Help plan, organize, and teach classes required for the successful implementation and adoption of the electronic health record
• Collaborate with end users and Principal Trainers to ensure build, training, and support is aligned with approved workflows
• Collaborate with Principal Trainers to ensure coverage for all scheduled classes and support
• Responsible for classroom preparation, making sure materials are printed and available, classrooms are organized and clean
• Provide assistance in the maintenance of classroom information on online learning modules, assuring accuracy and completeness
• Provide onsite end user support through rounding, attending associate fairs and other support activities; proactively seek out support needs and provide innovative ideas
• Work with the provisioning team to assure associates have completed the appropriate training before access is granted
• Ability to review Visio workflows and articulate the process as it relates to documentation in the EHR
• Customize and create job aides as assigned, using approved templates, and adhering to standardized style-guides
• Attend meetings, produce deliverables on time, and escalte issues or concerns appropriately
• Complete job shadows, deliver training, support, and build confidence for end users
• Function as an advocate for end users by relaying issues or opportunities for improvement to Principal Trainers
• Ability to test and troubleshoot the Training and build environment
• Training delivery including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards
• Require minimal instruction on day-to-day work
• Make decisions regarding own work on primarily routine cases
• Models/mentors and trains team members within their own training team
• Works under minimal supervision, uses independent judgment requiring analysis of variable factors
• Collaborates with senior team members to develop/validate methods and teaching techniques
• Solves or escalates operational problems to senior team members and management
• Strong organizational and communication skills
• Other duties as assigned

Skills

Organizational skills

Communication skills

Training delivery

Epic end user training

Education

High School diploma

Associate degree

Tools

Microsoft Office Suite

Excel

Teams

Job description

CHRISTUS Children's seeks a Credentialed Trainer to deliver training for Epic applications and provide end-user support across the health system. You will partner with Principal Trainers, Analysts, Informaticists, and leaders to ensure learners can use the system effectively and efficiently, maintaining credentialed status in assigned applications.

Responsibilities include classroom teaching, materials preparation, and on-site support; you will create job aids, attend meetings, and escalate