Credentialed Trainer I - Converge Clinical Informatics

CHRISTUS Health; San Antonio (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

CHRISTUS Health seeks a Credentialed Trainer to deliver training on Epic applications, support end users, and collaborate with principal trainers to align with approved workflows. The role focuses on classroom preparation, hands-on end-user training, and developing job aids, with responsibility for onsite support and proactive issue resolution.

The position requires Epic credentialing within 6 months, plus 2+ years in healthcare education or Epic end-user experience.

Qualifications

• Two+ years of experience in education, EPIC end user, or related field.
• Experience as Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications is strongly preferred
• Experience in instructional design, training, using Epic system preferred
• Experience with multiple full-cycle implementations, post-live support, and quarterly upgrade experience is preferred
• Experience with Microsoft Office suite including Outlook, SharePoint, PowerPoint, and Word
• Experience or willingness to learn Excel, Teams, Shifts, Tasks, and Lists required
• Experience with any industry LMS is preferred
• Proven track-record of successfully delivering projects on time and within budget

Responsibilities

• Help plan, organize, and teach classes required for the successful implementation and adoption of the electronic health record
• Collaborate with end users and Principal Trainers to ensure build, training, and support is aligned with approved workflows
• Collaborate with Principal Trainers to ensure coverage for all scheduled classes and support
• Responsible for classroom preparation, making sure materials are printed and available, classrooms are organized and clean
• Provide assistance in the maintenance of classroom information on online learning modules, assuring accuracy and completeness
• Provide onsite end user support through rounding, attending associate fairs and other support activities; proactively seek out support needs and provide innovative ideas
• Work with the provisioning team to assure associates have completed the appropriate training before access is granted
• Ability to review Visio workflows and articulate the process as it relates to documentation in the EHR
• Customize and create job aides as assigned, using approved templates, and adhering to standardized style-guides
• Attend meetings, produce deliverables on time, and escale issues or concerns appropriately
• Complete job shadows, deliver training, support, and build confidence for end users
• Function as an advocate for end users by relaying issues or opportunities for improvement to Principal Trainers
• Ability to test and troubleshoot the Training and build environment
• Training delivery including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards
• Require minimal instruction on day-to-day work
• Make decisions regarding own work on primarily routine cases
• Models/mentors and trains team members within their own training team
• Works under minimal supervision, uses independent judgment requiring analysis of variable factors
• Collaborates with senior team members to develop/validate methods and teaching techniques
• Solves or escalates operational problems to senior team members and management
• Strong organizational and communication skills
• Other duties as assigned

Skills

Organizational skills

Communication skills

Adult learning

Education

High School diploma

Associate degree preferred

Tools

Microsoft Office Suite

Outlook

SharePoint

PowerPoint

Word

Excel

Teams

Shifts

Tasks

Lists

LMS

Job description

Summary:

The Credentialed Trainer (CT) is responsible for training delivery, support, and all related tasks associated with their assigned application(s). The Credentialed Trainer works with the Principal Trainers, Analysts, Informaticists, Health System leaders and Education to assure end users can use the system. They identify individuals who may need additional support or training and provide support, as needed. They ensure that students can use the designated application effectively and efficiently. The Credentialed Trainer is credentialed in assigned application(s) and maintains proficiency.

Responsibilities:

• Help plan, organize, and teach classes required for the successful implementation and adoption of the electronic health record
• Collaborate with end users and Principal Trainers to ensure build, training, and support is aligned with approved workflows
• Collaborate with Principal Trainers to ensure coverage for all scheduled classes and support
• Responsible for classroom preparation, making sure materials are printed and available, classrooms are organized and clean
• Provide assistance in the maintenance of classroom information on online learning modules, assuring accuracy and completeness
• Provide onsite end user support through rounding, attending associate fairs and other support activities; proactively seek out support needs and provide innovative ideas
• Work with the provisioning team to assure associates have completed the appropriate training before access is granted
• Ability to review Visio workflows and articulate the process as it relates to documentation in the EHR (Electronic Health Records)
• Customize and create job aides as assigned, using approved templates, and adhering to standardized style-guides
• Attend meetings, produce deliverables on time, and escale issues or concerns appropriately
• Complete job shadows, deliver training, support, and build confidence for end users
• Function as an advocate for end users by relaying issues or opportunities for improvement to Principal Trainers
• Ability to test and troubleshoot the Training and build environment
• Training delivery including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards
• Require minimal instruction on day-to-day work
• Make decisions regarding own work on primarily routine cases
• Models/mentors and trains team members within their own training team
• Works under minimal supervision, uses independent judgment requiring analysis of variable factors
• Collaborates with senior team members to develop/validate methods and teaching techniques
• Solves or escalates operational problems to senior team members and management
• Strong organizational and communication skills
• Other duties as assigned

Requirements:

Education/Skills

• High School diploma required; Associate degree preferred
• Preferred experience with adult learners, in-person, and virtual training

Experience

• Two + years of experience with education,EPIC end user, or related field required. Healthcare industry education preferred
• Previous experience as a Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications is strongly preferred
• Experience in instructional design, training, using Epic system preferred
• Experience with multiple full-cycle implementations, post-live support, and quarterly upgrade experience is preferred
• Experience with Microsoft Office suite including Outlook, SharePoint, PowerPoint, and Word
• Experience or willingness to learn Excel, Teams, Shifts, Tasks, and Lists required
• Experience with any industry LMS (Learning Management System) is preferred
• Proven track-record of successfully delivering projects on time and within budget

Licenses, Registrations, or Certifications

• Achieve designated Epic Credentialed status within 6 months of hire (or as agreed upon with manager)
• Cross-training in one or more Epic applications with Credentialed status is expected within one year of hire (or as agreed upon with manager)

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time