Epic Credentialed Trainer | Hybrid NY/NJ Go-Live Expert

Open Systems Technologies; New York (NY); Hybrid; USD 65,000 - 68,000; Full time

Job summary

Open Systems Technologies is seeking an Epic Training Specialist to deliver classroom, virtual, and hands-on sessions across NY/NJ clinics and facilities.

The role requires Epic Credentialed Trainer, Principal Trainer, or similar experience; hybrid or onsite work with travel between locations, and compensation of $65-68K. You will support go-live activities, upgrades, and optimization projects, mentor end users, and collaborate with Training Leadership.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Strong communication, presentation, and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to travel between locations and support flexible training schedules.

Responsibilities

• Deliver Epic training in classroom, virtual, one-on-one, personalization lab, and at-the-elbow environments.
• Facilitate training for clinical, operational, patient access, scheduling, referral, revenue cycle, and provider end users.
• Support new hire training, ongoing education programs, mergers and acquisitions, system upgrades, and optimization initiatives.
• Reinforce standardized workflows and organizational best practices.
• Support end users in clinical documentation, patient access, scheduling, referral coordination, and revenue cycle workflows.
• Monitor learner progress and support End User Proficiency Assessments (EUPAs).
• Provide go-live support, rounding, troubleshooting, and workflow reinforcement.
• Deliver ongoing optimization and efficiency education, including Thrive and refresher training programs.
• Assist learners with Epic navigation, workflow execution, and adoption of organizational standards.
• Support personalization labs, practice environments, and hands‑on earning activities.
• Assist with workflow validation, operational readiness activities, testing, and go-live preparation.
• Collaborate with PTs, Training Leadership, and Application Teams to assess workflow changes and training impacts.
• Participate in training environment validation and readiness activities as assigned.
• Obtain assigned Epic Credentialed Trainer credential(s).
• Maintain Epic Credentialing and complete all required upgrade training, continuing education, and credential maintenance activities.
• Participate in cross‑training activities to support multiple Epic applications and training tracks.
• Remain current on Epic functionality, workflow changes, organizational standards, and training best practices.
• Demonstrate proficiency across assigned applications and workflows.
• Assist with issue identification, escalation, tracking, and resolution related to training workflows.
• Partner with the PTs and Training Manager to identify workflow improvements, optimization opportunities, and training needs.
• Communicate workflow concerns and recommendations to appropriate teams.
• Support adoption of new workflows, enhancements, upgrades, and operational improvements.
• Participate in operational readiness, workflow validation, testing, and go-live support activities.
• Collaborate with Principal Trainers, Operational Leaders, and Training Leadership.
• Attend project meetings, readiness sessions, workflow reviews, and training planning activities.
• Maintain positive working relationships with clinical, operational, access, and revenue cycle training leadership teams.
• Promote accountability, professionalism, customer service, and continuous learning.
• Serve as a training resource and mentor for end users and peers.

Skills

Communication

Presentation

Interpersonal skills

Organization & time management

Travel ability

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Epic EHR

Job description

Open Systems Technologies is seeking an Epic Training Specialist to deliver classroom, virtual, and hands-on sessions across NY/NJ clinics and facilities.

The role requires Epic Credentialed Trainer, Principal Trainer, or similar experience; hybrid or onsite work with travel between locations, and compensation of $65-68K. You will support go-live activities, upgrades, and optimization projects, mentor end users, and collaborate with Training Leadership.