Epic Credential Trainer

University Health System- San Antonio; San Antonio (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

University Health System- San Antonio is seeking a Credentialed Epic Trainer to operationalize Epic across campuses and lead end-user training. You will develop education content, manage class schedules, and provide on-the-spot support while gathering feedback for trainers.

Strong communication and Microsoft Office skills are essential. Ideal candidates hold a bachelor’s degree in IT or a related field, with Epic experience and understanding of adult learning principles.

Qualifications

• Bachelor’s degree in information technology or related field is required.
• Experience in Epic application systems is required.
• Experience in a healthcare setting is preferred but not required.
• Knowledge and application of adult learning principles.
• Proficient in Word, Excel, and PowerPoint; excellent customer service and communication skills.

Responsibilities

• Lead Epic end‑user training sessions across campuses.
• Develop and maintain Epic training documentation approved by Principal Trainer.
• Manage Epic Training Class Schedule and attendee lists.
• Provide in-the-field support and collect user feedback for improvements.
• Represent Epic in operational meetings as needed and assist with implementation plans.
• Review new Epic enhancements/upgrades and assist in rollout planning.

Skills

Epic training

End-user training

Customer service

Microsoft Office

Communication skills

Education

Bachelor’s degree in IT or related field

Tools

Microsoft Office Suite

Job description

POSITION SUMMARY/RESPONSIBILITIES
Supports the operationalization of Epic across University Health campuses. Leads end‑user training using the curriculum approved by principal trainers. Develops training documentation that is approved by Principal Trainer. Assists in maintaining Epic Training Class Schedule and corresponding attendees. Facilitates Clinician/end user efficiency sessions, one‑on‑one meetings, and department‑based sessions. Credentialed trainer also provides at the elbow support and collects valuable feedback from end users report that information to the principal trainer. Credentialed Trainer will represent Epic in operational meetings as needed. Reviews new application enhancements/upgrades and assists in development of implementation plans. Individual must maintain a good working relationship with co-workers and other UHstaff and perform other duties as assigned or defined in the performance evaluation and in the UHpolicies and procedures.

EDUCATION/EXPERIENCE
Bachelor’s degree in information technology or other work related field is required. Experience in Epic application systems. Experience in a healthcare setting is preferred but not required. Work experience may be substituted for formal education requirement. Knowledge and application of adult learning principles. Proficient in Microsoft applications including Word, Excel, and PowerPoint. Excellent customer service skills. Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education. Strong organizational skills in managing multiple priorities. Preferred: Understanding and interpreting clinical and non‑clinical workflows, processes, and terminology in order to translate information into educationally sound training content.