Credentialed Trainer - Cupid/Radiant, Optime/Anesthesia, Beaker

CHRISTUS Health; San Antonio (TX); Vor Ort; USD 50.000 - 70.000; Vollzeit

Zusammenfassung

A health organization in San Antonio, Texas, seeks a Credentialed Trainer I to deliver training for electronic health records. The role requires effective collaboration with end users and Principal Trainers, ensuring successful class delivery and support. Candidates should have a high school diploma, preferably an associate degree, along with at least one year of education experience in the healthcare field. Strong organizational and communication skills are essential. Full-time position, Monday to Friday, from 8 AM to 5 PM.

Qualifikationen

• One or more years of experience in education, preferably in the healthcare industry.
• Experience in training adult learners, both in-person and virtually.
• Proven track record of delivering projects on time and within budget.

Aufgaben

• Plan, organize, and teach classes for electronic health record implementation.
• Collaborate with end users to align training and support.
• Provide onsite support and gather feedback from end users.

Kenntnisse

Organizational skills

Communication skills

Instructional design

Training delivery

Problem-solving skills

Proficiency in Microsoft Office

Ausbildung

High School diploma

Associate degree

Tools

Microsoft Office Suite

Learning Management System

Epic system

Jobbeschreibung

Overview

The Credentialed Trainer I is responsible for training delivery, support, and all related tasks associated with their assigned application(s). The Credentialed Trainer works with the Principal Trainers, Clinical Informatics Analysts, Clinical Informaticists, Health System leaders and Education to assure end users can use the system. They identify individuals who may need additional support or training and provide support, as needed. They ensure that students can use the designated application effectively and efficiently. The Credentialed Trainer is credentialed in assigned application(s) and maintains proficiency.

Responsibilities

• Help plan, organize, and teach classes required for the successful implementation and adoption of the electronic health record
• Collaborate with end users and Principal Trainers to ensure build, training, and support is aligned with approved workflows
• Collaborate with Principal Trainers to ensure coverage for all scheduled classes and support
• Responsible for classroom preparation, making sure materials are printed and available, classrooms are organized and clean
• Provide assistance in the maintenance of classroom information on online learning modules, assuring accuracy and completeness
• Provide onsite end user support through rounding, attending associate fairs and other support activities; proactively seek out support needs and provide innovative ideas
• Work with the provisioning team to assure associates have completed the appropriate training before access is granted
• Ability to review Visio workflows and articulate the process as it relates to documentation in the EHR (Electronic Health Records)
• Customize and create job aides as assigned, using approved templates, and adhering to standardized style-guides
• Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately
• Complete job shadows, deliver training, support, and build confidence for end users
• Function as an advocate for end users by relaying issues or opportunities for improvement to Principal Trainers
• Ability to test and troubleshoot the Training and build environment
• Training delivery including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards
• Work under minimal supervision
• Elevate questions, problems, and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments
• Require minimal instruction on day-to-day work and detailed instructions on new assignments
• Make decisions regarding own work on primarily routine cases
• Strong organizational and communication skills
• Other duties as assigned by Principal Trainers or Management

Requirements

• High School diploma required; Associate degree preferred
• One+ year of experience with education. Healthcare industry education preferred.
• Preferred experience with adult learners, in-person, and virtual training
• Previous experience as a Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications is strongly preferred
• Experience in instructional design, training, using Epic system
• Experience with multiple full-cycle implementations, post-live support, and quarterly upgrade experience is preferred
• Experience with Microsoft Office suite including Outlook, SharePoint, PowerPoint, and Word
• Experience or willingness to learn Excel, Teams, Shifts, Tasks, and Lists required
• Experience with any industry LMS (Learning Management System) is preferred
• Proven track-record of successfully delivering projects on time and within budget
• Achieve designated Epic Credentialed status within 6 months of hire (or as agreed upon with manager)
• Cross-training in one or more Epic applications with Credentialed status is expected within one year of hire (or as agreed upon with manager)

Work Schedule

8AM - 5PM Monday-Friday

Work Type

Full Time