Epic Credential Trainer

Business Center 2; San Antonio (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

University Health System seeks a Credentialed Epic Training Specialist to operationalize Epic across campuses. You will lead end-user training, develop curriculum-approved documentation, and manage training schedules and attendees. You will also provide near-term support, gather feedback, and participate in operational meetings as needed.

The role requires a Bachelor's degree in IT or related field, Epic experience, and strong communication skills. Healthcare familiarity is preferred.

Qualifications

• Bachelor's degree in information technology or related field is required.
• Experience with Epic application systems.
• Healthcare setting experience preferred.
• Strong customer service and communication skills.
• Proficient with Word, Excel and PowerPoint.

Responsibilities

• Lead end-user Epic training across campuses.
• Develop training documentation approved by principal trainer.
• Maintain Epic Training Class Schedule and attendee lists.
• Provide elbow support and collect end-user feedback.
• Represent Epic in operational meetings as needed.
• Review Epic enhancements and assist in implementation planning.
• Collaborate with University Health System staff and adhere to policies.

Skills

Epic training

End-user training

Microsoft Office

Customer service

Adult learning

Education

Bachelor's degree in information technology

Tools

Epic

Word

Excel

PowerPoint

Job description

POSITION SUMMARY/RESPONSIBILITIES

Supports the operationalization of Epic across University Health campuses. Leads end-user training using the curriculum approved by principal trainers. Develops training documentation that is approved by Principal Trainer. Assists in maintaining Epic Training Class Schedule and corresponding attendees. Facilitates Clinician/end user efficiency sessions, one-on-one meetings, and department-based sessions. Credentialed trainer also provides at the elbow support and collects valuable feedback from end users report that information to the principal trainer. Credentialed Trainer will represent Epic in operational meetings as needed. Reviews new application enhancements/upgrades and assists in development of implementation plans. Individual must maintain a good working relationship with co-workers and other UHS staff and perform other duties as assigned or defined in the performance evaluation and in the UHS policies and procedures.

EDUCATION/EXPERIENCE

Bachelor's degree in information technology or other work related field is required. Experience in Epic application systems. Experience in a healthcare setting is preferred but not required. Work experience may be substituted for formal education requirement. Knowledge and application of adult learning principles. Proficient in Microsoft applications including Word, Excel, and PowerPoint. Excellent customer service skills. Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education. Strong organizational skills in managing multiple priorities. Preferred: Understanding and interpreting clinical and non-clinical workflows, processes, and terminology in order to translate information into educationally sound training content.