Epic Clinical Applications Project Manager

Polaris Advisors; United States; À distance; USD 120 000 - 170 000; Plein temps

Résumé du poste

Polaris Advisors seeks an experienced Epic Clinical Applications Project Manager to oversee the delivery and continuous improvement of clinical application services for a U.S. healthcare organization.

You will manage day-to-day service delivery across multiple Epic teams, ensure SLA compliance and operational stability, monitor performance, coordinate staffing, and drive continuous improvement through clear governance and reporting to client leadership.

Qualifications

• Experience managing Epic clinical application teams or healthcare IT application services.
• Strong understanding of Epic clinical applications and healthcare workflows.
• Experience overseeing production support, incident management, and application enhancement activities.
• Knowledge of IT service management processes, SLAs, escalation management, and service delivery metrics.
• Proven experience coordinating cross-functional teams and managing competing priorities.
• Strong resource planning, stakeholder management, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work effectively with clinical stakeholders, technical teams, and client leadership.

Responsabilités

• Oversee day-to-day delivery of Epic clinical application services in alignment with contractual commitments, SLAs, and client expectations.
• Coordinate application support, incident resolution, service requests, enhancements, and optimization initiatives across multiple Epic teams.
• Monitor service performance, application backlogs, operational risks, and delivery metrics.
• Manage resource allocation, staffing requirements, priorities, and team capacity to meet service delivery objectives.
• Establish and maintain operational processes, escalation procedures, governance routines, and service delivery standards.
• Serve as the primary point of contact between the healthcare client, application analysts, technical teams, clinical stakeholders, and third-party vendors.
• Coordinate cross-functional teams to resolve complex workflow issues and minimize disruptions to clinical operations.
• Prioritize requests based on clinical impact, business needs, urgency, and available resources.
• Drive accountability for deliverables, issue resolution, documentation, and continuous improvement.
• Support staffing transitions, changes in scope, and fluctuations in service demand.
• Communicate service performance, risks, issues, and improvement opportunities to client leadership.

Connaissances

Epic clinical applications

Project management

Service delivery

Stakeholder management

Communication

Outils

ITIL

Description du poste

Epic Clinical Applications Project Manager

Remote – United States

About the Role

We are seeking an experienced Epic Clinical Applications Project Manager to oversee the delivery and continuous improvement of clinical application services for a healthcare organization in the United States.

This role will manage day-to-day service delivery across multiple Epic application teams, ensuring operational stability, effective resource allocation, timely issue resolution, and compliance with established service-level agreements (SLAs).

The ideal candidate combines strong project and service delivery management skills with a solid understanding of Epic clinical applications, healthcare IT operations, and client relationship management. Experience leading application support teams in a production environment and managing long-term service engagements is highly valued.

Key Responsibilities

• Oversee day-to-day delivery of Epic clinical application services in alignment with contractual commitments, SLAs, and client expectations.
• Coordinate application support, incident resolution, service requests, enhancements, and optimization initiatives across multiple Epic teams.
• Monitor service performance, application backlogs, operational risks, and delivery metrics.
• Manage resource allocation, staffing requirements, priorities, and team capacity to meet service delivery objectives.
• Establish and maintain operational processes, escalation procedures, governance routines, and service delivery standards.
• Serve as the primary point of contact between the healthcare client, application analysts, technical teams, clinical stakeholders, and third-party vendors.
• Coordinate cross-functional teams to resolve complex workflow issues and minimize disruptions to clinical operations.
• Prioritize requests based on clinical impact, business needs, urgency, and available resources.
• Drive accountability for deliverables, issue resolution, documentation, and continuous improvement.
• Support staffing transitions, changes in scope, and fluctuations in service demand.
• Communicate service performance, risks, issues, and improvement opportunities to client leadership.

Required Qualifications

• Experience managing Epic clinical application teams or healthcare IT application services.
• Strong understanding of Epic clinical applications and healthcare workflows.
• Experience overseeing production support, incident management, and application enhancement activities.
• Knowledge of IT service management processes, SLAs, escalation management, and service delivery metrics.
• Proven experience coordinating cross-functional teams and managing competing priorities.
• Strong resource planning, stakeholder management, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work effectively with clinical stakeholders, technical teams, and client leadership.

Preferred Qualifications

• Experience managing long-term managed services contracts in healthcare IT.
• Experience overseeing multiple Epic application teams or a broad clinical applications portfolio.
• Familiarity with Epic modules supporting ambulatory care, inpatient services, emergency department, orders, clinical documentation, medication management, radiology, cardiology, or perioperative workflows.
• Experience with service delivery governance, operational reporting, continuous improvement, and client relationship management.
• Epic certification or prior hands-on experience with Epic applications.