EPIC Client Systems Administrator II

Greater Baltimore Medical Center (GBMC); Baltimore (MD); On-site; USD 77,000 - 139,000; Full time

Job summary

An established industry player in healthcare is seeking an ECSA II to enhance their EPIC electronic health record application. This role involves designing and managing critical systems, ensuring optimal performance and user satisfaction. The ideal candidate will bring 5-7 years of progressive experience in clinical information systems, with a strong focus on hardware management, network administration, and effective communication skills. Join a team that values respect, excellence, and teamwork, and make a significant impact in improving healthcare delivery. If you're passionate about technology and healthcare, this opportunity is perfect for you.

Qualifications

• 5-7 years' experience in clinical information system design and deployment.
• EPIC certification within 6 months; Windows Server certification preferred.

Responsibilities

• Design, implement, and manage systems for the EPIC electronic health record application.
• Lead meetings, prioritize tasks, and manage project plans.
• Analyze workflows and ensure systems meet organizational needs.

Skills

Hardware and operating system management for database servers

Cache and Epic core system management

Storage area and network management

Enterprise backup management

Network management

Strong communication skills

Monitor SAN status, logs, and performance

Schedule firmware and software updates

Education

Associate degree in related field

Tools

vSphere Hypervisor

Microsoft Windows Server

EPIC

Job description

Under limited supervision, the ECSA II is responsible for designing, implementing, configuring, and managing systems that provide the supporting infrastructure for the EPIC electronic health record application. The ECSA II is responsible for build and maintenance of all required application servers, web servers, proxy servers and print servers for the EPIC environment. The ECSA II also provides guidance to the ECSA I, and assists the ECSA I in providing support to EPIC application analysts. May also be asked to assist with the build and configuration of the Cache server and environment on a limited basis.

Education

Associate degree preferred in related field or equivalent experience.

Experience

5-7 years' progressive experience, in design and deployment of a clinical information system preferred. Experience with vSphere Hypervisor, or a similar Hypervisor and Microsoft Windows server OS platforms.

Skills

• Hardware and operating system management for database servers
• Cache and Epic core system management
• Storage area and network management
• Enterprise backup management
• Enterprise backup management
• Network management
• Strong communication skills
• Use basic system operating
• Provision storage resources to the various servers
• Monitor SAN status, logs, and performance
• Modify layouts appropriately as access patterns and loads warrant
• Enable and modify snapshot activity for backup
• Schedule firmware and software updates and fixes as appropriate
• Be well versed in the backup system configuration
• Carefully monitor backup logs for completeness and efficiency
• Perform full and partial test restores regularly

Licensures, Certifications

EPIC certification within 6 months; Windows Server certification, VMWare certification or Citrix certification preferred.

Principal Duties and Responsibilities

• Lead meetings, prioritize, resolve conflicts, maintain issues lists, and manage a project plan.
• Probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built.
• Maintain regular communication with EPIC representatives.
• Work with EPIC representative(s) and the organization's business community and end-users to ensure the system meets the organization's business needs.
• Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with EPIC software.
• Investigate end-users' preference while making build decisions.
• Analyze business operations as they relate to build decisions.
• Prioritize and implement requested changes to the system. Assists with monthly maintenance program.
• Analyze new functionality in releases to determine how it should be used.
• Populate databases during the initial system build with assistance from EPIC.
• Review software, coordinate software updates and changes as well as review and test each new release.
• Collect information regarding potential system enhancement needs and prepare details of specifications as needed.
• Analyze data conversion needs.
• Ensure that data coming across an interface into an EPIC application meets the business need.
• Develop and document project team procedures for implementing system changes and other tasks.
• Set standards for naming and numbering conventions and security classifications using single EPIC Style Guide for Master File Naming and Numbering Conventions.
• Establish change control processes and procedures for the system.
• Participate in training and work with end-users. Troubleshoot problems and questions from end-users.
• Work with report writers to ensure that the application has the necessary reports. Refer to the Ancillary Reporting Team Members section for information about how application coordinators/analysts work with core reporting team.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$77,201.00 - $138,961.82

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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