EPIC Client Systems Administrator I

Greater Baltimore Medical Center (GBMC); Towson (MD); On-site; USD 72,000 - 124,000; Full time

Job summary

An established industry player is seeking an ECSA I to manage and configure systems supporting the EPIC electronic health record application. This role involves executing build and workflow integration tasks, assisting with server administration, and ensuring the systems meet business needs. Ideal candidates will have a strong background in clinical information systems and be adept at communication and collaboration. Join a team that values respect, excellence, and teamwork while contributing to a vital healthcare environment.

Qualifications

• 3-5 years of experience in designing and deploying clinical information systems.
• EPIC certification within 6 months is required.

Responsibilities

• Configure and manage systems supporting the EPIC electronic health record application.
• Collaborate with EPIC and organizational teams to ensure system meets business needs.

Skills

Hardware and operating system management for database servers

Epic client system management

Storage area and network management

Strong communication skills

Basic system operating knowledge

Provisioning storage resources to servers

Monitoring SAN status, logs, and performance

Adjusting layouts based on access patterns and loads

Managing snapshot activity for backups

Scheduling firmware and software updates

Monitoring backup logs for completeness and efficiency

Education

Associate degree in a related field

Tools

Microsoft Windows Server

Job description

Under limited supervision, the ECSA I is responsible for configuring and managing systems that support the EPIC electronic health record application. The ECSA I primarily executes build and workflow integration tasks for client systems, supporting the EPIC applications group. Additionally, the ECSA I assists the ECSA II with administration and maintenance of the client systems server environment and may help build various client systems servers.

Education

Associate degree preferred in a related field or equivalent experience.

Experience

3-5 years of progressive experience in designing and deploying clinical information systems is preferred. Experience with Microsoft Windows server/desktop OS platforms is also preferred.

Skills

• Hardware and operating system management for database servers
• Epic client system management
• Storage area and network management
• Strong communication skills
• Basic system operating knowledge
• Provisioning storage resources to servers
• Monitoring SAN status, logs, and performance
• Adjusting layouts based on access patterns and loads
• Managing snapshot activity for backups
• Scheduling firmware and software updates
• Monitoring backup logs for completeness and efficiency

Licensures, Certifications

EPIC certification within 6 months; Windows Server OS certification preferred.

Principal Duties and Responsibilities

• Prioritize tasks, resolve conflicts, and maintain issue lists
• Gather information about organizational needs to inform system build decisions
• Maintain communication with EPIC representatives
• Collaborate with EPIC and organizational teams to ensure system meets business needs
• Analyze workflows, data collection, reports, and technical issues related to EPIC
• Consider end-users' preferences during build decisions
• Analyze business operations to guide build choices
• Implement system changes and assist with monthly maintenance
• Review and test new software releases
• Gather and document system enhancement requirements
• Assess data conversion needs
• Ensure interface data meets business requirements
• Document procedures for system changes
• Follow naming, numbering, and security standards per EPIC guidelines
• Adhere to change control procedures
• Participate in training and troubleshoot end-user issues

Organizational Values

Respect: Treat everyone with courtesy, foster a healing environment, respect dignity and privacy, listen and respond appropriately.

Excellence: Strive for superior performance, meet or exceed expectations, pursue learning, pay attention to detail.

Accountability: Act professionally, take ownership, plan resources, report reliably.

Teamwork: Collaborate, resolve conflicts positively, value others’ ideas, acknowledge contributions.

Ethical Behavior: Act with honesty and integrity, respect cultural and psychosocial needs.

Results: Set goals, measure outcomes, embrace change, improve quality, manage time efficiently.

Pay Range

$72,782.10 - $123,729.56

Final salary will depend on qualifications, education, experience, and organizational fit.

COVID-19 Vaccination

All applicants must be fully vaccinated or have an approved exemption before employment begins.

Equal Employment Opportunity

We are an Equal Opportunity employer, considering all qualified applicants without discrimination based on protected statuses.