System Administrator Remote in US

Resultant; Las Vegas (NV); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Systems Administrator, where you'll tackle complex challenges and deliver exceptional client support. In this role, you will manage critical systems, ensuring data security and integrity while collaborating with a dedicated team. Your expertise will be vital in implementing and maintaining essential technologies, including VPNs and firewalls. This role offers a dynamic work environment focused on transformative outcomes and professional growth. If you're passionate about technology and client service, this opportunity is perfect for you!

Benefits

Self-managed PTO

401k matching

Parental leave

Professional development

Qualifications

• 4-6 years of experience as a Systems Administrator.
• Ability to explain technical concepts to non-technical audiences.
• Willingness to participate in on-call rotation.

Responsibilities

• Deliver operational and project commitments to clients.
• Manage integrity and security of clients’ data and systems.
• Provide excellent support and escalate issues appropriately.

Skills

Analytical Skills

Troubleshooting Skills

Customer Service Skills

Communication Skills

Technical Explanation

Education

Microsoft Associate Level Certification

Tools

Active Directory

Office 365

SharePoint

VPN

Cisco

Avaya

VMware

Firewalls

Job description

Job Description

To help continue our rapid growth and solve our clients’ toughest problems, we need a Systems Administrator to join the team. If you love to solve problems and add value, please consider what your typical days might look like…

1. You will deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as agreed with the Client Team Lead.
2. You will provide excellent support to our clients, exceeding their expectations.
3. You will escalate customer support issues appropriately, communicating critical information and confirming acceptance of the escalation.
4. You will manage the integrity and security of clients’ data, servers, devices, and software, supporting database servers, application servers, and storage systems.
5. You will manage clients’ primary internal systems, including email and file sharing.
6. You will implement and maintain Remote Access Systems (VPN, RDS, Citrix, VMware).
7. You will manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital).
8. You will oversee security administration, ensuring all machines are protected and updated with Endpoint Security, Anti-Virus, Anti-Spam, Anti-Spyware, etc.
9. You will maintain domain policies, DNS, DHCP, and other integrated systems.
10. You will keep client documentation up-to-date, including help desk tickets with detailed notes and time records.
11. You will collaborate with team members to meet client needs effectively.

Qualifications:

• 4-6 years of experience as a Systems Administrator.
• Strong analytical and troubleshooting skills.
• Excellent communication and customer service skills, both written and oral.
• Ability to explain technical concepts to non-technical audiences.
• Microsoft Associate Level Certification or equivalent preferred.
• Willingness to participate in on-call rotation and provide after-hours support.
• Legal authorization to work in the United States without sponsorship.

Technical Skills:

• Servers: Active Directory, Domain, SSL Certificates, Backups, Antivirus.
• Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, Routing.
• Computers: Replacement, printer installs.
• Applications: Office 365, SharePoint.
• Service Metrics: CSAT Scores, SLA Ratings.

Additional Information:

• We are humble, hungry, and smart, solving big problems for many clients with a focus on transformative outcomes.
• We are team-oriented, dedicated to our mission and helping each other succeed.
• We offer competitive compensation aligned with performance and positive client outcomes.
• Our leadership exemplifies our values, serving as servant leaders.
• Benefits include self-managed PTO, 401k matching, parental leave, and professional development.
• We attract top talent and value your contribution.

What our team members say:

• "I love our empathy and concern for clients; it's rare and appreciated."
• "I learn something new daily and feel part of a growing organization."
• "The company culture and benefits are excellent, and team leadership is supportive."

All qualified applicants will receive consideration without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

Equal Opportunity Employer