Epic Care Everywhere Application Coordinator

University Of Michigan; Ann Arbor (MI); Hybrid; USD 70,000 - 90,000; Full time

Job summary

University of Michigan is seeking an Application Coordinator to maintain Epic Care Everywhere within the MiChart ecosystem. You will work with clinical and administrative teams to translate needs into Epic workflows, ensuring data integrity and reliable performance.

Responsibilities include coordinating design-build-test cycles, documenting current workflows, and leading change management. Hybrid or remote work options are available at the discretion of the hiring department.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2-3 years IT-related experience.
• Healthcare experience highly desired.

Responsibilities

• Coordinate the life cycle of a change (design, build, test, educate, communicate).
• Document current workflow processes and identify improvement options.
• Analyze business workflow and system needs for new features and enhancements.
• Present concepts clearly with narratives or diagrams to aid understanding.
• Develop training and testing plans to ensure requirements are met.
• Provide support and triage incidents related to the application.
• Participate in software upgrade projects and review release notes.

Skills

IT experience

Communication

Problem solving

Education

Bachelor's degree or equivalent

Tools

Epic Care Everywhere

MiChart

Job description

Epic Care Everywhere Application Coordinator

Division Overview
Health Information Technology and Serviced (HITS) plays an integral role in the success of Michigan Medicine by providing clinicians, researchers, students, and staff with exceptional IT products, services, and support. The Population Health and Interoperability team maintains specific aspects of the MiChart (Epic) application to support the mission of Michigan Medicine.

Job Summary

The MiChart (Epic) support team at Michigan Medicine seeks an Application Coordinator to develop, support and maintain Epic Care Everywhere functionality and workflows. On the MiChart Epic Population Health and Interoperability team, this role specifically supports and maintains the Epic Care Everywhere application, including reporting functionality and workflows.

This position is responsible for maintaining the integrity of the MiChart (Epic) environment, interfacing with the clinical and administrative teams and understanding their workflows, translating requests into specifications, and building out these workflows in the MiChart (Epic) system. The selected candidate will work very independently with oversight and having at least one Epic certification is preferred.

Responsibilities*

The Application Coordinator responsibilities include:

• Under minimal supervision, coordinate the life cycle of a change (design, build, test, educate, communicate).
• Work with users to document current workflow processes and collaborate with users in identifying, defining and documenting process improvement options and alternatives.
• Analyze business workflow and system needs for new features and enhancements.
• Present concepts in a concise and focused manner, including narrative or process diagrams to facilitate understanding.
• Encourage development of training and testing plans to ensure design meets the defined requirements.
• Provide support and triage incidents and issues related to application.
• Participate in software upgrade projects of varying complexity. Including review of release documentation, analysis of new functionality to determine how it is used.
• Work within defined timelines.
• Understanding of data warehousing and data management in a healthcare environment.
• Facilitate analysis of problem to solve and develop solution options.
• Prioritize and implement requested changes to the system.
• Work with internal (MiChart/HITS) and external teams (Epic) on integrated issues and configuration.
• Mentor less experienced business systems analysts.
• Comply with internal procedures to use in conjunction with Epic applications.
• Maintain complete Analysis/requirement/build documentation in Service Now.
• Take on-call responsibilities as assigned by manager.

Required Qualifications*

• Bachelor's degree or equivalent combination of education and experience.
• 2-3 years of IT related experience
• Experience in healthcare or related field is highly desired

Desired Qualifications*

• Certification or proficiency in an Epic application (Epic Care Everywhere or EpicCare Link preferred).
• Business Analysis and workflow experience.
• Core Competencies. Skills and characteristics of a successful Application Coordinator include the following:
  • The ability to lead meetings, prioritize work, resolve conflicts, and manage a project plan.
  • Strong communication and follow-up skills.
  • Strong problem analysis skills

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Locations

This position is being made available with the ability to work remote/on-site options to suit your work-life balance. Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan.

Additional Information

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

Working Title