Epic Care Everywhere Application Coordinator

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Michigan Medicine is seeking an Application Coordinator to develop, support, and maintain Epic Care Everywhere functionality and workflows within the MiChart Epic Population Health and Interoperability team. The role focuses on ensuring data integrity, collaborating with clinical and administrative teams, and translating requests into MiChart specifications.

Epic certification is preferred to start. The position emphasizes independent work with mentoring responsibilities and opportunities for

Qualifications

• Bachelor's degree or equivalent education/experience.
• 2-3 years of IT-related experience.
• Healthcare experience is highly desirable.
• Epic certifications (Care Everywhere or EpicCare Link) preferred.

Responsibilities

• Coordinate the life cycle of changes from design to go-live.
• Document current workflows and identify process improvements.
• Analyze business needs and translate requests into specifications.
• Develop training and testing plans to ensure requirements are met.
• Provide application support and triage incidents and issues.
• Participate in software upgrade projects and review release notes.
• Work with internal and external teams on integration issues.
• Mentor less experienced analysts and maintain documentation in Service Now.
• Respect timelines and manage priorities for system changes.

Skills

Project leadership

Communication

Meeting facilitation

Workflow analysis

Education

Bachelor's degree

Tools

Epic Care Everywhere

EpicCare Link

Job description

Division Overview

Health Information Technology and Serviced (HITS) plays an integral role in the success of Michigan Medicine by providing clinicians, researchers, students, and staff with exceptional IT products, services, and support. The Population Health and Interoperability team maintains specific aspects of the MiChart (Epic) application to support the mission of Michigan Medicine.

Job Summary

The MiChart (Epic) support team at Michigan Medicine seeks an Application Coordinator to develop, support and maintain Epic Care Everywhere functionality and workflows. On the MiChart Epic Population Health and Interoperability team, this role specifically supports and maintains the Epic Care Everywhere application, including reporting functionality and workflows.

This position is responsible for maintaining the integrity of the MiChart (Epic) environment, interfacing with the clinical and administrative teams and understanding their workflows, translating requests into specifications, and building out these workflows in the MiChart (Epic) system. The selected candidate will work very independently with oversight and having at least one Epic certification is preferred.

Responsibilities*

The Application Coordinator Responsibilities Include

• Under minimal supervision, coordinate the life cycle of a change (design, build, test, educate, communicate).
• Work with users to document current workflow processes and collaborate with users in identifying, defining and documenting process improvement options and alternatives.
• Analyze business workflow and system needs for new features and enhancements.
• Present concepts in a concise and focused manner, including narrative or process diagrams to facilitate understanding.
• Encourage development of training and testing plans to ensure design meets the defined requirements.
• Provide support and triage incidents and issues related to application.
• Participate in software upgrade projects of varying complexity. Including review of release documentation, analysis of new functionality to determine how it is used.
• Work within defined timelines.
• Understanding of data warehousing and data management in a healthcare environment.
• Facilitate analysis of problem to solve and develop solution options.
• Prioritize and implement requested changes to the system.
• Work with internal (MiChart/HITS) and external teams (Epic) on integrated issues and configuration.
• Mentor less experienced business systems analysts.
• Comply with internal procedures to use in conjunction with Epic applications.
• Maintain complete Analysis/requirement/build documentation in Service Now.
• Take on-call responsibilities as assigned by manager.

Required Qualifications*

• Bachelor's degree or equivalent combination of education and experience.
• 2-3 years of IT related experience
• Experience in healthcare or related field is highly desired

Desired Qualifications*

• Certification or proficiency in an Epic application (Epic Care Everywhere or EpicCare Link preferred).
• Business Analysis and workflow experience.
• Core Competencies. Skills and characteristics of a successful Application Coordinator include the following:
  • The ability to lead meetings, prioritize work, resolve conflicts, and manage a project plan.
  • Strong communication and follow-up skills.
  • Strong problem analysis skills

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Locations

This position is being made available with the ability to work remote/on-site options to suit your work-life balance. Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a strong team that partners with our institution, community, and each other.

Additional Information

Benefits

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.