Epic Business Continuity Analyst

Presbyterian Healthcare Services; Albuquerque (NM); On-site; Full time

Job summary

A leading healthcare organization in New Mexico is seeking a Business Continuity Analyst to create and manage technical downtime plans. This role involves evaluating testing programs and working closely with department leadership to standardize downtime processes. The position offers comprehensive benefits and the possibility of remote work within New Mexico.

Benefits

Comprehensive benefits including medical, dental, vision

Employee Wellness program

Qualifications

• Minimum 3 years in desktop support, service desk, or related roles.
• Basic CompTIA A+ Certification.

Responsibilities

• Develop and manage technical downtime plans for clinical devices.
• Facilitate and evaluate testing programs.
• Ensure plans are up-to-date and effective.

Skills

Troubleshooting

Network Issues

Education

Bachelor’s degree in relevant fields

Tools

EPIC BCA

Microsoft Windows

Citrix

ServiceNow

Job description

Overview

Now hiring a Business Continuity Analyst!

Presbyterian Healthcare is seeking a Business Continuity Analyst responsible for creating and managing technical downtime plans and procedures across the enterprise. The role involves facilitating and evaluating testing programs, maintaining current and relevant plans, and working closely with department leadership and BC Champions to document and standardize downtime processes. The analyst will also provide training, review and improve Business Impact Analyses and Business Continuity Plans, and manage Epic BCA devices and processes. This position reports to Business Resiliency within the Information Security Department.

Our Values

How you belong matters here.

We value diversity and believe in the strength of our team and community. Our employees, from IT to Food Services, contribute significantly to healthcare delivery.

Why Join Us

• Full Time - Exempt
• Location: Rev Hugh Cooper Admin Center
• Remote work within New Mexico; open to remote applicants in the U.S. (excluding specified states)
• Varied work hours
• Comprehensive benefits for full-time employees, including medical, dental, vision, wellness, retirement

Preferred Qualifications

Note: This is an on-site position.

• CompTIA A+ Certification
• Experience with EPIC BCA, Microsoft Windows, Citrix
• Experience with ServiceNow
• Skills in software installation, configuration, and updates

Qualifications

• Bachelor’s degree in relevant fields or equivalent experience
• Minimum 3 years in desktop support, service desk, or related roles
• Basic CompTIA A+ Certification
• Knowledge of EPIC BCA, Windows, Citrix; experience with ServiceNow is preferred
• Skills in troubleshooting and network issues

Responsibilities

• Develop and manage technical downtime plans for clinical devices
• Facilitate and evaluate testing programs
• Ensure plans are up-to-date and effective
• Develop user base and best practices for downtime procedures
• Create reports and metrics for program oversight
• Manage project activities with independence

Benefits

Comprehensive benefits include medical, dental, vision, disability, life insurance, and voluntary options. The Presbyterian Employee Wellness program offers activities to promote health and well-being.

About Presbyterian Healthcare Services

Founded in 1908 in New Mexico, Presbyterian is a not-for-profit healthcare system with hospitals, a health plan, and medical groups. We aim to improve community health and are the largest private employer in the state.

We are an AA/EOE/VET/DISABLED employer, drug-free and tobacco-free with smoke-free campuses.

Compensation

Maximum offer: up to USD $44.49/hr. Compensation considers experience, training, and organizational needs.