Advisor-Business Billing & Sales Support

TDS Telecommunications LLC; Coeur d'Alene (ID); Remote; Full time

Job summary

A leading telecommunications company is seeking an Advisor for Business Billing & Sales Support. This remote role involves managing customer billing concerns, processing orders, and collaborating with various departments to ensure customer satisfaction. Ideal candidates will have an associates degree or equivalent experience, along with strong customer service and sales skills. Join a dynamic team that values diversity and offers comprehensive benefits.

Benefits

Health insurance

401(k)

Paid time off

Holidays

Parental leave

Disability coverage

Education assistance

Qualifications

• Associates degree or 2+ years of professional experience required.
• 2+ years customer service or billing experience.
• Strong sales and customer service skills preferred.

Responsibilities

• Manage customer billing concerns via phone, email, and chat.
• Submit and process orders related to disconnections and installations.
• Serve as the main contact for e-Rate & Rural Health Care Funding.

Skills

Customer service

Billing experience

Time management

Interpersonal communication

Sales skills

Education

Associates degree

2+ years of professional experience

Tools

Microsoft Office

Billing/order systems

Customer information systems

Job description

Advisor-Business Billing & Sales Support

1 week ago Be among the first 25 applicants

Overview

As an Advisor-Business Billing & Sales Support (Remote), you will be a key contributor to TDS’ overall strategy to grow, delight, and retain our business customers. This contact center position investigates and resolves commercial billing concerns and inquiries, working with customers and various interdepartmental groups (e.g., Sales, Product Management, Legal, IT, Tax Knowledge Center) until a mutually satisfactory resolution is achieved. Typical requests include tax exemption status changes, billing errors, pricing disputes, toll fraud, directory advertising concerns, and bill reprints.

The hourly rate will range from $20-23/hr.

You will be part of a team that serves schools, libraries, rural health care customers, USAC, and SLD of the government, managing funding processes and reimbursement requests, ensuring proper documentation, and processing billing credits.

You will handle projects or audits within TDS Wireline, Cable, and Bend billing systems, support order entry, and contribute to process improvements. You must maintain knowledge of products, services, and contact database activities.

This role allows remote work in over 40 states, with preferences for Bend, OR; Spokane, WA; Coeur D' Alene, ID; Alamogordo, NM; Arvada, CO; St. George, UT; Madison, WI. The shift is 8 am-5 pm PST, 9 am-6 pm MST, or 10 am-7 pm CST.

The listed pay range reflects potential compensation, which considers skills, experience, location, and other factors. Additional benefits may include bonuses and equity awards.

Responsibilities

• Manage customer billing concerns via phone, email, and chat, adhering to security guidelines. Educate customers on billing statements and online tools. Investigate disputes and negotiate credits. Manage expectations regarding toll fraud and billing inquiries.
• Submit and process orders related to disconnections, installations, ownership changes, and tax exemptions.
• Serve as the main contact for e-Rate & Rural Health Care Funding questions and funding credit inquiries.
• Process Early Termination Charges (ETC), review contracts, and communicate final calculations to customers and billing teams.
• Handle miscellaneous projects, customer outreach, and internal collaborations as assigned.

Qualifications

Required Qualifications

• Associates degree or 2+ years of professional experience, military service, or honorable discharge.
• 2+ years customer service or billing experience.
• Adherence to attendance guidelines.

Other Qualifications

• Ability to adapt quickly in a fast-paced environment with strong time management.
• Proficiency with Microsoft Office, billing/order systems, and customer information systems.
• Strong sales and customer service skills; experience in direct sales preferred.
• Excellent interpersonal communication skills.
• Knowledge of company products/services and ability to build relationships.

Applicants meeting the required qualifications are encouraged to apply, even if they do not meet all the 'Other Qualifications'.

Benefits

Part-time and full-time employees have access to health insurance, 401(k), paid time off, holidays, parental leave, disability coverage, and education assistance. Benefits vary by hours worked.

We value diversity and are committed to equal employment opportunity regardless of race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected categories.

Company Information

TDS Telecom provides internet, TV, and phone services across the U.S., leveraging advanced technologies to serve urban and rural communities. Headquartered in Madison, WI, TDS employs around 3,400 people and is part of Telephone and Data Systems, Inc. Visit tdstelecom.com for more info.