Advisor-Business Billing & Sales Support

TDS Telecommunications LLC; Spokane (WA); Remote; Full time

Job summary

A leading telecommunications company is seeking an Advisor for Business Billing & Sales Support. This remote position plays a vital role in resolving billing concerns for business customers, ensuring satisfaction and retention. Candidates should have an Associate's degree or equivalent experience, along with strong customer service and sales skills.

Benefits

Medical, dental, and vision insurance

401(k) plan

Paid time off and holidays

Education assistance

Qualifications

• Associate's degree or 2+ years of professional experience.
• 2+ years of customer service or billing experience.
• Strong sales and customer service skills.

Responsibilities

• Manage customer billing concerns via phone, email, chat.
• Submit and process orders for disconnects, installations, and tax exemptions.
• Participate in billing projects and audits.

Skills

Customer Service

Sales Skills

Communication

Education

Associate's degree

Tools

Microsoft Office

Job description

Advisor-Business Billing & Sales Support

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Overview

As an Advisor-Business Billing & Sales Support (Remote), you will play a key role in TDS’ strategy to grow, delight, and retain our business customers. This contact center position involves investigating and resolving commercial billing concerns, working with customers and various departments (Sales, Product Management, Legal, IT, Tax Knowledge Center, etc.) until issues are resolved. Typical requests include tax exemption changes, liability adjustments, billing errors, pricing disputes, toll fraud, advertising concerns, and bill reprints.

The hourly rate ranges from $20-23/hr.

You will be the primary contact for schools, libraries, rural healthcare, USAC, and SLD customers, assisting with funding processes, ensuring proper documentation, and processing reimbursement requests via billing credits. You will handle billing projects, audits, order entry, and support process improvements. Maintaining current knowledge of products, services, and contact databases is essential.

This position offers remote work flexibility across 40+ states, with preferred locations including Bend, OR; Spokane, WA; Coeur D'Alene, ID; Alamogordo, NM; Arvada, CO; St. George, UT; and Madison, WI. The working hours are 8am-5pm PST, 9am-6pm MST, or 10am-7pm CST.

The listed pay range reflects the potential compensation, with actual offers based on skills, experience, location, and other factors. Additional compensation such as bonuses or equity may apply.

Responsibilities

• Manage customer billing concerns via phone, email, chat, following security guidelines. Educate customers on billing statements and online tools. Investigate disputes, negotiate credits, and manage expectations regarding toll fraud and billing inquiries.
• Submit and process orders for disconnects, installations, ownership changes, and tax exemptions.
• Handle questions related to e-Rate & Rural Health Care Funding, including funding credits and requests.
• Process Early Termination Charges (ETC), review contracts, calculate quotes, and communicate with customers about remaining services.
• Participate in billing projects, audits, and other duties as assigned.

Qualifications

Required:

• Associate's degree or 2+ years of professional experience, military service, or honorable discharge.
• 2+ years of customer service or billing experience.
• Adherence to attendance guidelines to meet business needs.

Other Qualifications

• Ability to adapt quickly, manage time effectively, and work in a fast-paced environment.
• Proficiency with Microsoft Office, billing/order systems, and customer info systems.
• Strong sales and customer service skills; experience in direct sales preferred.
• Excellent communication and relationship-building skills.

We encourage applicants who meet the required qualifications and believe they can succeed in this role to apply, even if they do not meet all the "Other Qualifications".

Benefits

Employees working 20+ hours/week are eligible for medical, dental, vision, life insurance, 401(k), paid time off, holidays, parental leave, disability coverage, and education assistance. Part-time and intern employees are eligible for select benefits. TDS values diversity and is an Equal Opportunity Employer.

About TDS Telecom

Based in Madison, WI, TDS Telecom provides high-speed internet, TV, and phone services across various U.S. communities, leveraging fiber-optics and industry-leading technologies. The company employs approximately 3,400 people and is part of Telephone and Data Systems, Inc. (NYSE: TDS).