Epic Beacon & Willow Program Lead (Remote)

UnitedHealth Group; Eden Prairie (MN); Hybrid; USD 113,000 - 193,000; Full time

Job summary

UnitedHealth Group's Optum Insight is strengthening health data workflows to connect care providers, payers and patients, driving better outcomes. The Epic Manager will lead Beacon and Willow teams, shaping design, build, testing, and support across the Epic ecosystem.

The role focuses on mentoring staff, adopting best practices, and delivering scalable, AI-enabled solutions that improve patient care, efficiency, and end-user experience.

Qualifications

• Active Epic Beacon Certification
• Active Epic Willow Inpatient Certification
• 6+ years of experience in healthcare and information technology
• 3+ years of hands-on Epic configuration and build experience
• 2+ years of lead experience within Epic space
• Experience configuring and supporting oncology, infusion and pharmacy workflows including clinical notes, orders, order sets, medication dispensing, general medication maintenance, medication administration record and infusion protocols
• Proficiency with MS Project, Excel, PowerPoint, and SharePoint
• Proven excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation
• Ability and willingness to travel up to 25%

Responsibilities

• Supervise Epic application design, development, maintenance activities of applications under direct purview
• Collaborate with end users to design Epic Clinical Beacon and Willow workflows by suggesting corrective adjustments or enhancements
• Partner with business and technology stakeholders to identify, evaluate, and implement AI-enabled, automation, and digital solutions that improve workflows, operational efficiency, decision-making, and the overall user experience within the Epic ecosystem.
• Determine staffing requirements, perform capacity planning for resources and supervise the work of direct reports to ensure that team is functioning effectively and efficiently
• Serve as a mentor, resource, and primary advisor for all direct reports
• Provides technical/clinical workflow guidance including application configuration. Reviews, analyzes, and evaluates systems needs to develop recommendations for customers
• Lead all phases (design, build, testing) of medium to large scale Epic projects, including software upgrades, implementation of new modules and significant optimization initiatives
• Provide support for application incidents reported through the help desk; including 24/7 on call coverage as required
• Manage in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
• Work with department representatives to analyze needs and translate these into system design
• Assist team to translate business requirements into functional specifications and manages changes to specifications; prioritize, coordinate, and implement updates and requested changes to the system; reviews and tests each new release; troubleshoots problems and questions from end users
• Manage and develop solid relationships with end user communities, customers and business partners
• Facilitate communication with stakeholders from initial requirements to final implementation

Skills

Epic Beacon Certification

Epic Willow Inpatient Certification

Healthcare IT experience

Epic configuration

Epic lead experience

Oncology workflows

Team leadership

Travel up to 25%

Tools

MS Project

Excel

PowerPoint

SharePoint

Job description

UnitedHealth Group's Optum Insight is strengthening health data workflows to connect care providers, payers and patients, driving better outcomes. The Epic Manager will lead Beacon and Willow teams, shaping design, build, testing, and support across the Epic ecosystem.

The role focuses on mentoring staff, adopting best practices, and delivering scalable, AI-enabled solutions that improve patient care, efficiency, and end-user experience.