Epic Application Analyst – Radiant

Xtensys; Town of Ithaca (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Flexible work environment

Competitive salary and benefits

Career development opportunities

Job summary

Xtensys in the Town of Ithaca is seeking an experienced EPIC Application Analyst – Radiant to support critical healthcare technology initiatives. In this role, you will provide system support for EPIC applications, lead project planning sessions, and collaborate with teams to optimize system performance.

The ideal candidate will have extensive experience in EPIC application support and project management, along with excellent communication and customer service skills. Join us for a dynamic career opportunity in a growing company.

Qualifications

• 24+ years of experience supporting EPIC applications, preferably Radiant.
• Intermediate knowledge of systems analysis and workflow evaluation.
• Strong understanding of project management principles.

Responsibilities

• Provide intermediate system-level support for EPIC Radiant applications.
• Participate in and lead project planning sessions.
• Manage small to mid-sized projects and support larger initiatives.

Skills

Support EPIC applications

Systems analysis

Project management

Customer service

Communication

Education

Bachelor’s degree in Information Systems, Computer Science, or related field

EPIC Radiant Certification

Job description

Who We Are

Xtensys, a recently established managed service provider, delivers cutting‑edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway.

We are seeking an experienced EPIC Application Analyst – Radiant to join our team of 500 and support our exciting journey. We value people and we’re building a culture to match. If you are a collaborative, innovative, and strategic leader, we’d love to talk.

Job Summary

The EPIC Application Analyst – Radiant functions under the direction of the Application Manager and provides intermediate system‑level support for multi‑user clinical and financial applications. This includes installation, configuration, training, maintenance, and ongoing support for operating systems, software, hardware, and reporting tools.

This role requires strong systems analysis skills and a comprehensive understanding of project management concepts and methodologies. The Analyst will lead and participate in project planning sessions, establish project goals and milestones, and manage projects with varying levels of complexity.

The ideal candidate brings strong communication and customer‑service skills, working collaboratively with Xtensys staff, operational departments, clinical teams, and external partners to ensure successful deployment and optimization of the Radiant module.

Key Responsibilities

• Provide intermediate system‑level support for EPIC Radiant and related clinical/financial applications.
• Install, configure, test, maintain, and support application software, hardware, and reporting tools.
• Participate in and lead project planning sessions, contributing to timelines, milestones, and deliverables.
• Manage small to mid‑sized projects and support larger project initiatives.
• Collaborate with clinical, operational, and technical teams to ensure system optimization and user satisfaction.
• Deliver training, education, and guidance to end users and operational departments.
• Troubleshoot and resolve application issues while promoting excellent customer service.
• Partner closely with internal Xtensys teams and external departments to achieve project goals.

Qualifications and Experience

• 24+ years of experience supporting EPIC applications, preferably Radiant.
• Intermediate knowledge of systems analysis and workflow evaluation.
• Strong understanding of project management principles and methodology.
• Experience supporting multi‑user clinical or financial applications in a healthcare environment.
• Excellent communication, customer service, problem‑solving, and documentation skills.
• Ability to manage multiple priorities and meet project deadlines.

Education/Certifications

• Bachelor’s degree in Information Systems, Computer Science, Healthcare Informatics, or related field (preferred).
• EPIC Radiant Certification (required).

Travel Requirements

• Up to 20% (includes golive implementations).

Physical Requirements

• Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, and pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Why Join Us

• You can work alongside dynamic leaders and a passionate, mission‑driven team.
• You’re able to enjoy a flexible, high‑impact role with major opportunities for growth.
• You’ll receive a competitive salary, benefits, and career development pathways.