Cupid Epic Application Analyst

Xtensys; Town of Ithaca (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career development pathways

Flexible work environment

Job summary

Xtensys, a managed service provider in New York, is seeking a Cupid Epic Application Analyst to provide support for clinical and financial applications. The ideal candidate will have at least 3 years of experience and expertise in project management, communication, and problem-solving skills.

You will be involved in project planning and support, working closely with various teams to ensure successful application implementation. This position offers opportunities for growth and a collaborative environment.

Qualifications

• Minimum 3 years’ experience in technology and/or healthcare or related industry.
• Experience with Cupid implementations required.
• Excellent verbal and written communication skills.
• Ability to multitask and work independently.
• Ability to analyze and troubleshoot problems.

Responsibilities

• Provide intermediate system-level support for clinical and financial applications.
• Participate in project planning sessions and manage project goals.
• Promote excellent customer service and communication.
• Work with other departments for training and support.

Skills

Communication skills

Problem analysis

Teamwork

Project management

Adaptability

Creativity

Education

Bachelor's Degree in Information Technology

Epic Cupid certification

Job description

Who We Are

Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We are seeking an experienced Cupid Epic Application Analyst to join our team of 500 and support our exciting journey. We value people and we’re building a culture to match. If you are a collaborative, innovative, and strategic leader, we’d love to talk.

Job Summary

Functions under the direction of the Application Manager. The Cupid Epic Application Analyst provides intermediate system‑level support of multi‑user clinical and financial applications, operating systems, hardware, software, and reporting tools, including installation, configuration, training, maintenance, and support of these systems. Requires intermediate knowledge of systems analysis. Comprehensive knowledge of project management concepts and methodology. Able to lead and participate in project planning sessions. Ability to establish project goals, milestones, and procedures. Able to manage projects with varying levels of complexity. The Cupid Epic Application Analyst works with project leaders on several aspects of project planning to meet project deadlines. This individual will promote excellent customer service and strong communication skills to ensure the success of all software applications. Works with outside departments to promote, educate and train on current applications. Works with other members of the Xtensys staff, clinical and operational departments and other Xtensys team members to accomplish the goals established for the project.

Key Responsibilities

Initiative

• Takes care of responsibilities and work efforts without being asked to do so. Demonstrates ownership of assigned tasks and facilitates follow-through. Seeks out opportunities to take on additional responsibilities.
• Offers constructive recommendations and proposes courses of action in support of team responsibilities. Exercises good judgment in taking appropriate action, while keeping management appropriately informed.

Decision Making /Judgment

• Recognizes problems and brings the problem to the attention of others, systematically gathers information, seeks input from others.
• Can articulate the underlying issues of the problem, sort through complex issues, and evaluate potential solutions.
• Can implement the correct solution to resolve the problem. Communicates decisions to others, and evaluates the results of the decision.

Results Focus

• Sets challenging personal goals with achievable dates. Works with others on the team to set and meet team goals. Prioritizes and takes ownership of tasks, overcomes obstacles by researching and asking peers questions. Accepts accountability, and ownership of meeting deadlines.
• Has the ability to define the problem, and then outline the resolution, and what success would look like. Maintains adherence to Xtensys’ defined processes such as on‑call, incident management, change management testing procedures, and timekeeping.

Adaptability/Flexibility

• Quickly adapts to change in the performance of duties. Remains calm and composed under stressful situations. Persuades others to stay calm and focused on the main goals. Promotes and demonstrates open‑mindedness towards change.

Creativity / Innovation

• Brings new thoughts and ideas to the conversation, challenges the status quo, leads brainstorming sessions with other team members. Takes risk, supports change, and encourages innovation.

Project Management

• Comprehensive knowledge of project management concepts and methodology.
• Able to lead and participate in project planning sessions. Ability to establish project goals, milestones, and procedures. Able to define roles and responsibilities and acquire project resources.
• Ability to monitor project progress and identify issues and risk. Able to manage projects with varying levels of complexity.

Mission & Vision

• Supports, communicates, and incorporates Xtensys Vision and Mission through daily actions and decisions, generates enthusiasm, incorporates vision when planning.

Qualifications and Experience

• Minimum 3 years’ experience in technology and/or healthcare or related industry.
• Must have experience with Cupid implementations (13 required).
• Excellent verbal and written communication skills.
• Ability to work well in a team environment by accepting and offering constructive feedback and supporting team goals.
• Ability to multitask and complete assigned tasks independently with minimal guidance with close attention to detail, and ability to offer some guidance to other team members.
• Ability to analyze and troubleshoot problems and offer solutions.
• Comprehensive understanding of application support.
• Ability to serve as a primary resource for at least 1 application module.
• Ability to gather, translate, and communicate business or clinical requirements into technical solutions for application implementation.

Education/Certifications

• Bachelors Degree in Information Technology or Bachelors’ other is preferred
• Epic Cupid certification is required

Travel Requirements

• 25%

Physical Requirements

• Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, and pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Why Join Us

• You can work alongside dynamic leaders and a passionate, mission‑driven team.
• You’re able to enjoy a flexible, high‑impact role with major opportunities for growth.
• You’ll receive a competitive salary, benefits, and career development pathways.