Epic Analyst, Stork

Xtensys; Town of Ithaca (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Reporting to the EpicCare Inpatient Application Manager, you will contribute to project planning, milestones, and procedures, while ensuring initiatives are delivered on schedule.

Qualifications

• Bachelor’s degree in healthcare information technology or related field.
• Epic Stork Certification is required.
• 3+ years hands-on experience with Epic build and configuration.

Responsibilities

• Execute full lifecycle system builds with testing, validation, and troubleshooting.
• Collaborate with Revenue, Clinical, and IT to align system features with objectives.
• Investigate complex discrepancies to deploy sustainable technical solutions.
• Partner with training to deliver high-quality end-user support and troubleshooting.
• Facilitate clear communication between stakeholders and technical staff.
• Participate in scheduled on-call rotations to maintain system stability.

Skills

Epic expertise

Stork software know-how

Healthcare workflow

Project leadership

Problem solving

Communication

Education

Bachelor's degree in healthcare information technology or related field

Associate’s degree + 5+ years experience

Job description

Who We Are

Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.

We are seeking an experienced Epic Analyst - Stork to support our continued growth and commitment to deliver exceptional client outcomes.

Why Join Us?

• MissionDriven Work: You are the \"bridge\" ensuring technology serves health systems and their patients when they need it most.


• Autonomy & Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support.


• A Culture of Innovation: Have a fresh perspective? We want it. We encourage risktaking and continuous improvement.


• Continuous Growth: We fuel your \"restless curiosity\" with opportunities to expand your skillset and mentor others.

The Role:

Your Mission: As our next Epic Analyst – Stork, you will serve as a key contributor to our application support and delivery function. Reporting to the EpicCare Inpatient Application Manager, you will provide intermediate-level, system-level support for multi-user clinical applications, operating systems, hardware, software, and reporting tools. In this role, you will be responsible for installation, configuration, training, maintenance, and ongoing support of these systems, while applying your growing expertise in Epic software and systems analysis.

You will also bring strong project management knowledge, including the ability to participate in and help lead project planning sessions, establish project goals and milestones, and support the development of project procedures. You will contribute to managing projects of varying complexity and collaborate closely with project leaders on project planning and execution to help ensure initiatives are delivered successfully and on schedule.

What You’ll Do Day-to-Day:

• System Lifecycle Management: Execute fulllifecycle system builds, including rigorous testing, validation, and troubleshooting ofclinicalissues during upgrades and implementations.


• Collaborative Problem Solving: Synchronize systemfeatures withbusinessobjectivesby partnering with Revenue, Clinical, and IT teams.


• Strategic Troubleshooting: Investigate complex system discrepancies to develop and deploy sustainable, longterm technical solutions.


• EndUser Advocacy: Partner with the training team to deliver highquality support and technical troubleshooting for staff and clinicians.


• Effective Communication: Facilitateprofessional interactions and clear communication between stakeholders, technical staff, and endusers.


• OnCall Support: Participate in a scheduled oncall rotation to ensure continuous system stability, issue resolution, and support.

Who You Are & What You’ll Bring:

• Industry Expertise: Demonstrates comprehensive knowledge of application support and an understanding of the unique requirements, workflows, and demands of a clinical healthcare environment.


• Community Connect: Prior experience supporting Epic Community Connect partners is highly preferred.


• Initiative: Takes ownership of responsibilities and proactively follows through without requiring direction. Identifies opportunities to assume additional responsibilities, offers constructive recommendations, and proposes solutions that support team and organizational goals.


• DecisionMaking & Judgment: Identifies problems, understands their impact across the broader system, and systematically gathers information and input from others. Analyzes complex issues, evaluates potential solutions, and makes timely, informed decisions. Builds consensus when appropriate, implements effective solutions, communicates decisions clearly, and evaluates outcomes.


• ResultsFocused: Establishes challenging yet achievable goals and timelines. Prioritizes work effectively, takes ownership of assigned responsibilities, and collaborates with others to achieve team goals. Overcomes obstacles through research, resourcefulness, and collaboration while maintaining accountability for deadlines and results.


• Adaptability & Flexibility: Adapts quickly to changes in responsibilities, priorities, and business needs. Remains calm and composed in stressful situations and helps others stay focused on key objectives. Demonstrates an openminded approach to change and proactively identifies opportunities to drive positive improvements and address business or clinical challenges.


• Creativity & Innovation: Contributes new ideas and perspectives, challenges the status quo, and explores alternative solutions. Leads or participates in brainstorming and supports thoughtful risktaking and innovation. Builds relationships and networks with internal and external peers to share knowledge, identify best practices, and bring new ideas to Xtensys.


• Project Management: Demonstrates indepth knowledge of project management concepts and methodologies. Leads and participates in project planning, establishes goals, milestones, and procedures, and defines roles and responsibilities. Coordinates resources and projects across Xtensys, monitors progress, and identifies, mitigates, and communicates risks and issues. Effectively manages multiple projects with varying levels of complexity.


• Continuous Development: Takes ownership of personal and professional growth and actively works to develop skills and capabilities. Maintains current knowledge of relevant technologies, industry trends, and best practices through ongoing learning and professional development, applying new knowledge to improve individual and team performance.

Education:

• Bachelor's degree in healthcare information technology, or a related field; or an Associate’s degree with 5+ years of relevant experience.

Certifications:

• Epic Stork Certification required.

Proven Track Record:

• Must have 3+ years of experience in technology, healthcare, or related industry, including at least 3 years of handson experience with Epic application build and configuration.

Physical Readiness:

• Capability for sedentary work, including sitting for long periods and occasionally exerting up to 10 pounds of force.

Travel Requirements:

• Up to 25% (this includes ‘golive’ implementations)