Epic Application Analyst (Professional Billing)

Optimum Healthcare IT; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

15 days PTO

Cell Phone Allowance

Medical

Dental

401K

Job summary

A healthcare IT firm is looking for an Epic Application Analyst to provide advanced support for Professional Billing. This remote position requires experience in application support, a strong understanding of healthcare regulations, and the ability to manage service requests. The ideal candidate will hold Epic Professional Billing certification and possess excellent problem-solving skills. Benefits include 15 days PTO and medical coverage.

Qualifications

• Epic Professional Billing certification required.
• 3-8 years of Epic application support experience in Professional Billing.
• Demonstrated experience supporting application build and maintenance.
• Working knowledge of clinical or operational Epic workflows.
• Strong analytical, documentation and problem-solving skills.
• Experience collaborating with interface teams and vendors for issue resolution.
• Understanding of HIPAA, security and regulatory standards in healthcare.

Responsibilities

• Resolve escalated Priority 3 and 4 incidents related to Professional Billing.
• Execute break/fix changes and system testing.
• Manage service requests and backlog tickets.
• Manage service requests, backlog tickets, and reporting as defined in scope.
• Collaborate with vendor support for issue resolution, updates, or enhancements.
• Maintain and update documentation including user guides, build specs, and functional design.
• Monitor and ensure application data quality and integrity.
• Perform root cause analysis and identify trends in incident and request volume.
• Provide knowledge transfer and mentorship to Tier 1 analysts.

Skills

Epic Professional Billing certification

Epic application support experience

Analytical skills

Documentation skills

Problem-solving skills

HIPAA & regulatory knowledge

Education

Epic Professional Billing certification

Job description

Overview

Epic Application Analyst – Managed Services, Professional Billing. Department: Managed Services – Epic Application Support. Reports To: Managed Services Application Lead. Location: Remote and visually on teams (EST hours).

Position Summary: The Epic Application Analyst provides advanced application support for Professional Billing as part of Optimum’s Managed Services program. This role focuses on complex incident resolution, build and configuration updates, application data integrity, documentation, and interface coordination. Analysts are expected to work independently on service requests, regulatory updates, and proactive maintenance tasks to ensure high system availability and client satisfaction.

Key Responsibilities

• Resolve escalated Priority 3 and 4 incidents and interface issues related to Professional Billing
• Execute break/fix changes, system testing, and quality assurance testing
• Support application and interface maintenance, including updates, patches, and regulatory changes
• Manage service requests, backlog tickets, and reporting as defined in scope
• Collaborate with vendor support for issue resolution, updates, or enhancements
• Maintain and update documentation including user guides, build specs, and functional design
• Monitor and ensure application data quality and integrity
• Perform root cause analysis and identify trends in incident and request volume
• Provide knowledge transfer and mentorship to Tier 1 analysts

Qualifications

• Epic Professional Billing certification required
• 3-8 years of Epic application support experience in Professional Billing
• Demonstrated experience supporting application build, maintenance, and testing
• Working knowledge of clinical or operational Epic workflows
• Strong analytical, documentation, and problem-solving skills
• Experience collaborating with interface teams and vendors for issue resolution
• Understanding of HIPAA, security, and regulatory standards in healthcare

Benefits

Benefits include 15 days PTO, Holidays, Cell Phone Allowance, Medical, Dental, 401K

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Analyst
• Industries: IT Services and IT Consulting

EOE. Referrals and notices are not required for consideration.