EPIC Applications Analyst (1-4): Professional Billing Admin and Professional Billing Claims - IT Services - Full Time

Southern New Hampshire Health; Concord (NH); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Tuition reimbursement

403(b) retirement plan

Job summary

SolutionHealth is seeking an Epic Application Analyst to implement, develop, and maintain the Epic system and related third-party tools. The role spans levels I-IV with increasing responsibilities and requires on-call support, strong problem-solving, and partnership building with customers and colleagues.

Ideal candidates have Epic Professional Billing certifications (PB Admin or PB Claims) and Epic Build experience, and must be prepared to complete the Epic Sphinx test as part of the process.

Qualifications

• Epic Professional Billing certification required or PB Admin/PB Claims certification; dual credentials preferred.
• Epic Build experience required.
• Candidate should be able to complete Epic Sphinx test as part of consideration.

Responsibilities

• Build, configure, and maintain the Epic Professional Billing system and related applications.
• Provide on-call support and collaborate with clients and stakeholders.
• Develop and maintain documentation, test scripts, and validation procedures.
• Lead projects to improve patient safety and quality initiatives within Epic modules.

Skills

Epic Certifications

PB Admin Certification

PB Claims Certification

Epic Build experience

Analytical abilities

Education

Bachelor's Degree

Tools

Epic Systems

Job description

We are seeking an Epic Application Analyst for the following applications: Professional Billing with PB Admin Certification or PB Claims Certification Required. Epic Build experience required. Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process.

Who We Are

SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job

• Epic Professional Billing with PB Admin or PB Claims Certification Required. If an applicant has only one of these credentials, they may be required to obtain the additional certification/proficiency within their first six months in the role. Epic Build experience required.

Our job families include Epic Application Analyst positions in levels 1-4. The final position will be determined by a variety of factors applied to the selected candidate, including demonstrated experience, Epic training status portfolio, and an assessment of cultural norms.

• The Epic Applications Analyst role involves implementing, developing, and maintaining the Epic system and associated third-party systems. Analysts work at various levels, from entry-level (I) to expert (IV), with increasing responsibilities and independence. They provide on-call support, interact with clients, and ensure compliance with software lifecycle standards. As they progress, they gain deeper knowledge of the Epic platform, mentor junior analysts, and lead projects to improve patient safety and quality initiatives. The role requires strong critical thinking, problem-solving skills, and the ability to build partnerships with customers and colleagues at all levels.

• General schedule Monday-Friday, Eastern time business hours with some flexibility. This position participates in an on-call rotation to support application needs. Occasional requirements to cover special events/staff requirements during hours outside those generally worked may be necessary. This position requires an appropriate virtual home office environment, working remotely. The role routinely uses standard office equipment such as computers and mobile devices. Travel is occasionally required to support business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

What You’ll Do

• System Build and Configuration: Independently research and configure systems to improve processes, add efficiencies, and promote patient safety.

• Heuristic Design: Promotes the effective use and benefits of healthcare systems. Leverages applicable clinical/business knowledge, expertise, and licensure to inform workflow, system design, and to support end users. Demonstrates a solid understanding of heuristics in software design and incorporates questions and design elements in daily work.

• Adapt and Innovate: Embrace change positively, seek process improvements, and demonstrate innovative thinking.

• Ensure Accountability: Take responsibility for actions, correct mistakes, and adhere to service excellence standards. Demonstrates a commitment to service excellence, following IS Standards of Behaviors, governance, and performance management processes.

• Collaborate and Communicate: Build partnerships with stakeholders, end users, and colleagues, ensuring effective communication and support.

• Information Technology: Demonstrates general knowledge of systems development life cycle by applying appropriate methods to develop, test, deploy and evaluate ongoing maintenance needs.

• Project Management: Manage projects effectively, understand system development life cycles, and follow project management principles.

• Documentation and Testing: Create and maintain thorough documentation, develop test scripts, and ensure builds meet departmental standards and end user approval.

Additional Needs

• 4-year Bachelor's Degree or combination of relevant education & experience may be considered in lieu of Bachelor's Degree

• Training in, or demonstrated aptitude in analytical abilities required as appropriate for role area. Experience as analyst implementing and testing vendor packaged software applications OR healthcare operational experience in area of application preferred or required depending on Analyst level.

• Certification requirements and depth of Epic experience varies depending on the Analyst level. All analyst levels require prior Epic experience (end user or analyst). Epic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels. If Epic training is required, results must meet department expected outcomes regarding completion time frame, overall scoring, and other aspects of training status completion.

• Ideal candidates will possess strong experience as analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required. Experience in a healthcare setting required. Active vendor training status required.

• Can work under pressure with competing priorities and rapidly changing situations.

• Must be able to complete work through continuous use of a computer to perform job responsibilities.

• Must be able to communicate frequently and effectively with others verbally, in writing, and by virtual meetings (including camera)

Why You’ll Love Us

• Health, dental, prescription, and vision coverage for full-time & part-time employees

• Short-term disability, long-term disability, and life insurance coverage

• Competitive pay

• Tuition Reimbursement

• 403(b) Retirement Savings Plan

And more!