Epic Analyst II - Prelude

Duly Health and Care; Chicago (IL); On-site; USD 67,000 - 101,000; Full time

Benefits offered by this job

Medical benefits

Mental health benefit

401(k) match

Tuition reimbursement

Volunteer time off

Parental leave

Life and disability insurance

Job summary

Duly Health and Care is seeking an Epic Systems Analyst II to configure, document, test, and maintain Epic and related systems for our team. You will coordinate with analysts and operational partners to ensure continuity of care through Epic and integrated interfaces.

You will support 2-3 Epic modules, handle daily operational tasks and quarterly updates, and participate in system enhancements and workflow optimizations, while mentoring junior staff and collaborating across IT and clinical users

Qualifications

• Bachelor’s degree or higher in a related field.
• Epic Certification Prelude; 2+ years preferred with Epic experience.

Responsibilities

• Own 2–3 Epic modules or related applications/systems.
• 60% of time on daily operational support and quarterly updates.
• 20% of time on projects including enhancements and workflow design.
• Act as liaison between IT and users to identify issues and improvements.
• Investigate complex system errors and coordinate resolutions.
• Document workflows and technical tools within the system.
• Support connectivity with Epic and downstream systems.
• Participate in IT projects as the data/subject-matter expert.
• Apply project management skills for testing, releases, and build changes.
• Provide on-call support and mentor junior analysts.

Skills

Customer service

Data analysis

Healthcare processes

SQL/HL7/X12

Analytical thinking

Communication

Education

Bachelor’s Degree

Epic Certification Prelude

Tools

Epic

SQL

Job description

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Job Summary

The Epic Systems Analyst II is responsible for configuring, documenting, testing, modifying, and maintaining Epic and other technical systems used by Duly Health and Care team members. The Epic Systems Analyst II works with other analysts and operational counterparts to maintain continuity in process and in support of our integrated Epic electronic medical record as well as any systems that integrate with Epic through interfaces, APIs, extracts or other means. Epic Systems Analyst II positions actively participate in new system enhancement projects along with managing tickets and maintaining the system. Project work may be independent and or guided by more senior members of the I&T team, depending on complexity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• I&T support and ownership of 2 to 3 Epic modules or related applications / systems
• 60% of time dedicated to daily operational support and quarterly system updates
• 20% of time dedicated to projects which includes supporting system enhancements/new features, enhanced workflow design, and optimization
• Act as a liaison between I&T and the application user community to identify efficiency and functional issues
• Investigate complex system errors and/or failures and coordinate the resolution of these issues
• Document clinical or operational workflows and the technical tools within the system to enable those workflows
• Work with Epic and downstream systems to establish and support technical connectivity
• Participate in various IT projects as the data and subject matter expert
• Utilize project management skills for planning, testing scripts updates, reviewing of release notes, testing workflow and build changes for quarterly updates and system upgrades.
• Provides on-call support Mentor Analyst I roles and outside vendors to learn internal processes and technical concerns

KNOWLEDGE SKILLS AND ABILITIES

• Ability to support the end-user and technical operations staff as required by providing excellent customer service
• Skill in collecting and analyzing complex data
• Knowledge of healthcare processes and application system coordination
• Knowledge of or willingness to explore SQL, HL7, X12, or other healthcare languages / standards
• Strong analytical, organizational, and problem solving skills for process development and problem resolution
• Ability to process information logically
• Ability to effectively elevate concerns or problems to leadership
• Strong communication skills and the ability to interact with all levels of the organization

Requirements

Bachelor’s Degree from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience.

Epic Certification Prelude At least 2 years, with 4 or more preferred of related technical experience to include implementation, support or hands on end user experience with Epic and / or ancillary systems Experience with process improvements

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Let’s start with what matters. People. Purpose. Care.

At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

The compensation for this role includes a base pay range of $67,000 - $101,000, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.