Analyst II - Corporate Solutions

Duly Health and Care; Chicago (IL); On-site; USD 68,000 - 102,000; Full time

Benefits offered by this job

Medical benefits

Mental health support

Life & disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care is seeking a Systems Analyst II to build, test, implement, and maintain a portfolio of enterprise applications beyond the core EHR. You will work with document management, DocuSign, CRM, digital signage, and marketing automation, supporting data interfaces and basic SQL Server administration.

Requires a Bachelor’s degree or 6 years of related experience and at least 3 years in IT apps development or systems administration. Healthcare experience is a plus.

Qualifications

• Bachelor's degree or 6 years of related experience.
• Minimum 3 years in IT application development or systems administration.
• Experience with enterprise apps such as document/content management, DocuSign, CRM or marketing automation, security/door badge systems, security camera platforms, or digital signage.
• Microsoft tools proficiency (e.g., .NET Framework, C#, ASP.NET, SQL Server) is beneficial.
• Experience with Dynamics 365, SQL Server, SSIS, IIS, SharePoint Server, or integration platforms is not required but beneficial.
• Healthcare experience is a plus.

Responsibilities

• Design, develop, and maintain enterprise applications.
• Plan, develop, and support enterprise apps like DocuSign, D365, CRM, and digital signage.
• Build and maintain interfaces between systems.
• Provide training and coaching to IT staff.
• Define and communicate project standards and guidelines.
• Plan and analyze software strategies and upgrades.
• Implement technical infrastructure, networks, servers, and security systems.
• Document requirements, release notes, and test plans as required.
• Interact with stakeholders to identify solutions and workflows.
• Assist users in understanding workflows and system functionality.
• Coordinate with other support and technical teams.
• Ensure positive experience for business customers and drive IT improvements.

Skills

Analytical thinking

Strong communication

Problem solving

Team collaboration

Education

Bachelor's degree or 6 years related experience

Tools

Microsoft Dynamics 365

SQL Server

DocuSign

SharePoint Server

Job description

If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site. At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Primary Purpose

The Systems Analyst II is a generalist role within the Corporate Solutions team, responsible for the build, test, implementation, and maintenance of business systems that support the enterprise. This position supports a broad portfolio of applications and infrastructure outside of the core clinical EHR, including document and content management, print/fax/scan platforms, physical security and door-access systems, e-signature (DocuSign), Microsoft Dynamics 365, digital signage, marketing automation, and CRM applications. The role also contributes to interfaces between these systems and other enterprise platforms, and is involved with SQL Server infrastructure from a planning perspective as well as basic database administration.

Major Responsibilities

• Software design, development, and maintenance of enterprise applications (40%)
• Planning, development, and support for enterprise applications such as document/content management, print/fax/scan platforms, DocuSign, D365, digital signage, marketing automation, and CRM systems
• Building and maintaining interfaces between these systems and other enterprise platforms
• Provide training and coaching to other members of the IT department (including Analysts I and II)
• Identifying, analyzing, escalating, and resolving critical initiative risks and issues
• Defining and communicating project standards and guidelines around the applications and workflows
• Planning and analyzing software strategies & solutions through functional and technical expertise, including managing upgrades (40%)
• Participating in implementing technical infrastructure, including networks, platforms, servers, door/security systems, enterprise enabling, application enabling, security, and operations management
• Documenting system requirements, release notes, test plans, training documentation, etc. as required by our project delivery methodology
• Interacting directly with team members, business stakeholders, and end-users to identify solutions (20%)
• Working with end-users to help them understand defined workflows and system functionality
• Working with end-users and other team members to identify when new workflows or functionality is required to meet their individual needs
• Coordinating with other support and technical teams within the organization (e.g., compliance, facilities/security, marketing)
• Ensuring that every business customer who approaches IT has a positive experience
• Focusing on continuous improvement within the IT department
• All other duties as assigned

Minimum Education and Experience

Bachelor's degree or 6 years of related experience, or an equivalent combination of education and experience

Minimum of 3 years of work experience in an IT application development or systems administration role

Experience supporting enterprise applications such as document/content management, print/fax/scan platforms, e-signature tools (e.g., DocuSign), CRM or marketing automation platforms, security/door badge systems, security camera platforms, or digital signage systems

Software development experience with Microsoft tools (e.g., .NET Framework, C#, ASP.NET, SQL Server) beneficial

Experience with Microsoft Dynamics 365, SQL Server, SSIS, IIS, SharePoint Server, and/or integration platforms not required but beneficial

Experience with process improvement initiatives Healthcare experience a plus

Minimum Knowledge, Skills, and Abilities (KSA)

Knowledge of multi-tier application design and concepts

Familiarity with database design and usage

Strong analytical, organizational, and problem-solving skills

Strong communication skills and the ability to interact with all levels of the organization

Ability to maintain composure and clarity of thought under pressure

Proven success contributing to a team-oriented environment

Desire to identify and drive change initiatives within an organization

Interpersonal flexibility

Familiarity with system integration concepts (e.g., APIs, HL7, or similar data-exchange standards) helpful

Compensation

The compensation for this role includes a base pay range of $67,953.60 - $101,930.40, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

About Duly Health and Care

Let’s start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly.

Internal Application Notice

Current Duly Health and Care team members: Please do not apply through this external site. To be considered, log in to Workday through the OneDuly intranet and click on Career Opportunities to apply. This ensures your application is reviewed appropriately. If you have questions, please connect with your leader or HR Business Partner for support.