Epic Analyst: Healthcare IT & EHR Coordination Expert

The Wilshire Group; Houston (TX); On-site; USD 90,000 - 92,000; Full time

Job summary

The Wilshire Group is seeking an experienced Epic/EHR analyst to serve as the primary support contact for applications on a 6+ month project. You will coordinate issues, understand organizational policies and business operations, and interact with end users and implementation staff to ensure the system meets business needs.

Responsibilities include analyzing Epic data, maintaining documentation, testing, and driving improvements.

Qualifications

• 3-5 years of experience with Grand Central/Prelude, supporting Community Connect Epic maintenance and build support.
• Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
• Perform maintenance tasks (error queues, reviews, etc.) and participate in the development, execution, and sign-off of system testing.
• Develop and maintain detailed documentation on system configurations and technical components.
• Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.
• Identifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them
• Guides and creates workflows including designing, build, and testing the system
• Analyzes technical issues associated with EHR
• Identify and implement requested changes to the team
• Serves as a liaison between end users’ workflow needs and implementation staff
• Maintains regular communication with EHR representatives, as well as participating in weekly project team meetings.
• Works with EHR Representatives and Organization’s business community, and end-users to ensure the system meets the organization’s business needs
• Participates in training and working with end users
• Documenting troubleshooting and resolutions via the ticketing system
• Holds weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, and upcoming milestones.
• Maintains HIPAA compliance.
• Other duties may be assigned.

Responsibilities

• Serve as the primary support contact for each application and coordinate issues during the project.
• Be very knowledgeable about policies, procedures, and business operations to support Epic systems.
• Collaborate with end users and implementation staff to ensure the system meets business needs.
• Participate in training and ongoing user support, documenting resolutions in the ticketing system.
• Communicate status, risks, and milestones during weekly project team meetings.

Skills

EHR knowledge

Stakeholder communication

Leadership

Healthcare IT

Business planning

Education

Bachelor’s degree in healthcare/IT

Tools

Epic

Epic Community Connect

Ticketing system

Job description

The Wilshire Group is seeking an experienced Epic/EHR analyst to serve as the primary support contact for applications on a 6+ month project. You will coordinate issues, understand organizational policies and business operations, and interact with end users and implementation staff to ensure the system meets business needs.

Responsibilities include analyzing Epic data, maintaining documentation, testing, and driving improvements.