Epic Ambulatory Solutions Lead — Dev & Support
CVS Health
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Benefits offered by this job
Job summary
CVS Health is seeking a Senior Software Development Engineer – Ambulatory to lead Epic-focused development and production support in a fast-paced healthcare IT environment. You will design, configure, and optimize Epic solutions, guiding cross-functional teams through discovery, design and testing cycles.
You will collaborate with clinicians, analysts and project managers to translate business needs into technical specifications and robust workflows, ensuring quality and timely delivery while
Qualifications
- Strong experience configuring, designing, and supporting an Epic solution.
- Previous application configuration experience.
- Experience in test planning & execution, test case development, and meeting project quality requirements.
- Experience working on large projects.
- Strong knowledge of clinical applications and understanding of the healthcare IT industry.
- Understanding of configurable applications and monitoring practices.
- Analytical, problem resolution and interpersonal skills.
- Ability to bridge communication among technical and nontechnical project staff and customers.
- Minimum five (5) years of related experience.
Responsibilities
- Managing a team of Epic production support analysts.
- Monitor, triage and report out on the assigned production support queues across multiple business units.
- Ensure SLAs are met and tickets are resolved in a timely and sound manner.
- Continually review and update knowledge articles in partnership with the help desk.
- Report out on the status of production support queues, proactively identifying any trends and resolution path.
- Build and maintenance of Epic environments.
- Lead Discovery calls and provide Level of Effort.
- Facilitate design sessions with business leaders and analysts.
- Create and fulfill EHR use cases, identify business and functional requirements and working closely with IT resources to translate requirements and workflows to technical specifications.
- Lead documentation efforts for discovery and implementation.
- Ensure requirements and future state workflows are clearly defined.
- Work with Project Managers to identify tasks and associated estimates.
- Support execution of vendor upgrades, system changes and environment maintenance procedures.
- Participate in the analysis of current state processes and collaborate with clinical business and reporting users to create future state processes.
- Identify and document process and data gap.
- Use Cases
- Business requirements
- Technical specifications
- Scope documents
- Gap analysis
- Impact assessment
Skills
Education
Tools
Job description
CVS Health is seeking a Senior Software Development Engineer – Ambulatory to lead Epic-focused development and production support in a fast-paced healthcare IT environment. You will design, configure, and optimize Epic solutions, guiding cross-functional teams through discovery, design and testing cycles.
You will collaborate with clinicians, analysts and project managers to translate business needs into technical specifications and robust workflows, ensuring quality and timely delivery while
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