Senior Epic Development & Support Engineer

CVS Health; Boston (MA); On-site; USD 102,000 - 204,000; Full time

Job summary

CVS Health is seeking a Senior Software Development Engineer – Ambulatory to join the Epic team. You will lead a team of Epic production support analysts, triage queues, ensure SLAs, and collaborate with business leaders to translate requirements into technical solutions.

Responsibilities include building and maintaining Epic environments, conducting discovery calls, and documenting use cases, business requirements, and technical specs. A strong background in EpicCare Ambulatory is required.

Qualifications

• Minimum of five (5) years of related experience is required.
• EpicCare Ambulatory certification required.
• Experience configuring, designing, and supporting an Epic solution.
• Experience in test planning & execution and test case development.
• Strong knowledge of clinical applications and healthcare IT.

Responsibilities

• Manage a team of Epic production support analysts.
• Monitor, triage, and report on production support queues across multiple business units.
• Ensure SLAs are met and tickets are resolved promptly.
• Lead Discovery calls and provide Level of Effort.
• Create and fulfill discovery and implementation documentation.
• Lead documentation for requirements and future state workflows.

Skills

Epic expertise

Leadership

Stakeholder communication

Test planning

Test execution

Education

EpicCare Ambulatory Certification

Tools

Epic

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As part of the Epic team, you will be expected to be proficient in all critical functions of the application development and will champion methodologies with a deep understanding of best practices to ensure that quality standards are met. We believe for success you should have flexibility, possess a positive outlook, discernment, and inspire change within a fast-growing environment. This team directly impacts the lives of our healthcare delivery patients by creating systems that allow for efficient, quality, and safe healthcare delivery. You can work knowing you are helping many people each day.

As a Senior Software Development Engineer – Ambulatory, your tasks will include, but are not limited to:

• Managing a team of Epic production support analysts
• Monitor, triage and report out on the assigned production support queues across multiple business units
• Ensure SLAs are met and tickets are resolved in a timely and sound manner
• Continually review and update knowledge articles in partnership with the help desk
• Report out on the status of production support queues, proactively identifying any trends and resolution path
• Build and maintenance of Epic environments
• Lead Discovery calls and provide Level of Effort
• Facilitate design sessions with business leaders and analysts
• Create and fulfill EHR use cases, identify business and functional requirements and working closely with IT resources to translate requirements and workflows to technical specifications
• Lead documentation efforts for discovery and implementation
• Ensure requirements and future state workflows are clearly defined
• Work with Project Managers to identify tasks and associated estimates.
• Support execution of vendor upgrades, system changes and environment maintenance procedures. This role requires you to work with matrix style teams including providers, project managers, technical resources, Subject Matter Experts (SME), business stakeholders, and vendor representatives to document the business and functional requirements, system specifications, and testing attributes & results. This will result in you to also
• Participate in the analysis of current state processes and collaborate with clinical business and reporting users to create future state processes
• Identify and document process and data gap

You will also participate in the creation and completion of project related deliverables including:

• Use Cases
• Business requirements
• Technical specifications
• Scope documents
• Gap analysis
• Impact assessment

To Be Successful You Should Have

• Strong experience configuring, designing, and supporting an Epic solution
• Previous application configuration experience
• Experience in test planning & execution, test case development, and meeting project quality requirements
• Experience working on large projects Strong knowledge of clinical applications and understanding of the healthcare IT industry
• Understanding of configurable applications and monitoring practices
• Analytical, problem resolution and interpersonal skills
• Ability to bridge communication among technical and nontechnical project staff and customers

Required Qualifications

• Experience: Minimum of five (5) years of related experience is required.
• Certification(s):EpicCare Ambulatory

Education Requirements

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$101,970.00 - $203,940.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

We anticipate the application window for this opening will close on: 11/11/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.