Epic Ambulatory Manager

Healthlink Advisors; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated Manager of Ambulatory Clinical Services to lead the implementation and optimization of clinical systems. This pivotal role involves ensuring that clinical and business processes are supported effectively, while also acting as a liaison between technical teams and operational leadership. The ideal candidate will possess a strong background in healthcare workflows, exceptional leadership skills, and a knack for problem-solving. Join this dynamic team and contribute to enhancing patient care through innovative technology solutions in a collaborative environment.

Qualifications

• 6+ years of experience in healthcare or related fields with increasing responsibilities.
• Strong understanding of clinical workflows and technical applications.

Responsibilities

• Manage implementation and optimization of clinical systems to support workflows.
• Act as a liaison between operational leadership and technical teams.

Skills

Leadership

Communication Skills

Problem-Solving

Customer Service Orientation

Project Management

Education

Bachelor’s degree in computer science

Associate Degree with 9-10 years of experience

Tools

Microsoft Office Suite

Visio

Job description

Summary: The Manager of Ambulatory Clinical Services directly manages the implementation, optimization, and support of the institution’s Ambulatory clinical systems. The manager ensures that system functionality is designed and delivered to support clinical and business processes as well as information needs. They act as a liaison between Digital & Information Services and operational leadership. They serve as a product manager for their respective application areas.

1. Anticipates and is proactive towards meeting customer needs.
2. Provides technical advice to operational leadership when implementing new workflows or applications.
3. Works within DIS to present consistent messaging to the customer.
4. Participates in strategic planning and department coordination.
5. Balances needs for support, maintenance, and administrative tasks with projects.
6. Monitors group portfolio of projects; works with the project teams to identify and resolve risks and issues.
7. Reviews and approves Business Cases and SOW for projects.
8. Manages support vendors and assists in contract negotiations.
9. Builds a positive and productive relationship with operational leadership and their teams.
10. Manages and oversees the implementation of new workflow and/or application systems within the institution.
11. Ensures delivery of products that enable business value.
12. Responsible for assessing departmental needs in terms of workflow and technology recommendations to operational leadership for the implementation of new processes/systems or expansion of current processes/systems.
13. Acts as liaison between operational leadership and DIS teams to ensure all systems are maintained in accordance with established policies and procedures.
14. Proactively identifies workflow or application issues and collaboratively seeks resolution.
15. Initiates standard repeatable group processes where appropriate.
16. Sets and meets accounting unit budget(s).
17. Mentors team members.
18. Responsible for employee reviews and career development.

Requirements:

• Bachelor’s degree in computer science, information systems, health care or related fields.
• An Associate Degree and nine to ten (9-10) years of related experience will be accepted in lieu of a bachelor’s degree.
• Certification(s) in related Epic or other Clinical or Business Applications.
• Six years of overall experience leading to increasing responsibilities.
• Strong understanding of clinical workflows in a healthcare setting.
• Strong oral and written communication skills.
• Demonstrated influencing skills.
• Demonstrated ability to creatively solve complex issues.
• Command of common office tools (e.g. Microsoft Office Suite, Visio).