Epic Ambulatory Lead | IT Operations & Upgrades

COPC Brand; Westerville (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

COPC Brand is seeking a results-focused manager to lead Epic Analysts and related roles, ensuring timely issue resolution and adherence to SLA timeframes across the organization.

You will supervise Epic Ambulatory Analysts and related roles, coordinate staff schedules, review Q notes, participate in system upgrades and maintain data integrity while ensuring high-quality customer service.

Qualifications

• Requires Epic Certifications or ability to obtain within three months of start date, including EpicCare Ambulatory Certification.
• Experience in a healthcare setting using an EHR system (Epic preferred).
• Prior supervisory experience is preferred.

Responsibilities

• Oversees daily work assignments and project schedules to ensure timely outcomes; conducts staffing and training activities.
• Provides hands-on support, coaching, and mentorship; collaborates with other teams to meet department goals.
• Reviews performance and handles staffing concerns, including conflict management and follow-up actions.
• Coordinates with Epic Analysts across application teams to maintain data integrity and environment movement.

Skills

Team leadership

Healthcare industry knowledge

Analytical thinking

Communication

Microsoft Office

Education

EpicCare Ambulatory Certification

High school diploma or equivalent

Tools

EpicCare Ambulatory

Job description

COPC Brand is seeking a results-focused manager to lead Epic Analysts and related roles, ensuring timely issue resolution and adherence to SLA timeframes across the organization.

You will supervise Epic Ambulatory Analysts and related roles, coordinate staff schedules, review Q notes, participate in system upgrades and maintain data integrity while ensuring high-quality customer service.