Supervisor Ambulatory Epic Analysts

COPC Brand; Westerville (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

COPC Brand is seeking a results-focused manager to lead Epic Analysts and related roles, ensuring timely issue resolution and adherence to SLA timeframes across the organization.

You will supervise Epic Ambulatory Analysts and related roles, coordinate staff schedules, review Q notes, participate in system upgrades and maintain data integrity while ensuring high-quality customer service.

Qualifications

• Requires Epic Certifications or ability to obtain within three months of start date, including EpicCare Ambulatory Certification.
• Experience in a healthcare setting using an EHR system (Epic preferred).
• Prior supervisory experience is preferred.

Responsibilities

• Oversees daily work assignments and project schedules to ensure timely outcomes; conducts staffing and training activities.
• Provides hands-on support, coaching, and mentorship; collaborates with other teams to meet department goals.
• Reviews performance and handles staffing concerns, including conflict management and follow-up actions.
• Coordinates with Epic Analysts across application teams to maintain data integrity and environment movement.

Skills

Team leadership

Healthcare industry knowledge

Analytical thinking

Communication

Microsoft Office

Education

EpicCare Ambulatory Certification

High school diploma or equivalent

Tools

EpicCare Ambulatory

Job description

This position leads the daily activity and operations for the team. Responsibilities include working with Epic Analysts across the organization to achieve desired results to ensure prompt and accurate issue resolution within the established SLA time frames. Responsible for team performance through regular meetings, ticket monitoring, Q note reviews and actively participating in system upgrades.

POSITION(S) SUPERVISED:

Epic Ambulatory Analysts, Epic HIM Analyst, Epic Security Analyst, Epic Application Support Specialist

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manages daily work assignments and project schedules to ensure timely delivery of outcomes; interviews and hires staff and facilitates orientation and development; maintains training materials and resources and regularly reviews competencies and provides re-training where applicable.
• Coordinates staff schedules and provide direct hands‑on support as necessary to maintain productivity standards and outcomes; provides ongoing coaching, education and mentorship, collaborates with other teams and departments to build relationships and serves as a role model to support established initiatives of the department and COPC.
• Conducts performance reviews and addresses staffing concerns including conflict management, disciplinary actions and required follow‑up.
• Works with Epic Analysts across all application teams to maintain record protection settings and to ensure that records are being moved to appropriate environments in a timely manner, while maintaining referential integrity between all Epic environments.
• Reviews Q notes to identify organizational impact and escalates potential concerns and issues to management.
• Participates in system upgrades and scheduled vendor releases to enhance the application and meet project objectives, including upgrade testing and planning.
• Collaborates with application teams to develop departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols.
• Monitors deadlines and build for ongoing Epic projects.
• Assists with design, development, system configuration, implementation and support of assigned Epic applications for the organization; supports investigation of end users’ preferences and troubleshooting issues while making build decisions and analyzing business operations as they relate to build decision.
• Other duties as assigned.

QUALIFICATIONS:

Education, Licensures, Certifications & Experience

• Required: High school diploma or equivalent.
• Required: Specified Epic Certifications or able to obtain within three (3) months of start date. Required certification includes: EpicCare Ambulatory Certification.
• Required: At least one (1) year experience working in a healthcare setting using EHR system (Epic preferred).
• Preferred: Epic Certifications include:
  • Data Courier Administration Certification
  • Epic Testing Coordinator Certification
  • Other Epic Certifications that may later be required for the position
• Preferred: Prior supervisory experience.

Knowledge, Skills & Abilities

• Capability to work and function in a complex healthcare environment.
• Strong analysis and process improvement skills.
• Innovative problem solving, critical thinking and analytical skills.
• Strong understanding of the use and functionality of Epic and Microsoft Office products (Word, Excel, Outlook, Teams).
• High functioning team skills, including strong verbal and written communication and interpersonal skills including active listening and rapport building.
• Ability to provide excellent customer service and telephone etiquette.
• Aptitude in monitoring and assessing the performance of self and other individuals. Aptitude to execute job duties with precision and superior attention to detail.
• Ability to manage a team in a fast‑paced environment and prioritize and organize work effectively.
• Background in communicating with individuals at varying levels throughout an organization. Self‑starter with a strong sense of initiative.
• Ability to work additional hours when need arises, including after normal business hours.
• Experience with identifying, documenting, prioritizing and tracking issues and referring to the appropriate channels for action.

Equal Opportunity Employer
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