Epic Ambulatory Analytics Lead

Central Ohio Primary Care; Westerville (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Central Ohio Primary Care in Westerville, OH seeks a supervisor to lead daily activity and operations of the team, coordinating with Epic Analysts to resolve issues within SLA timeframes and ensure record integrity across Epic environments.

Responsibilities include staffing, coaching, conducting performance reviews, participating in system upgrades, and building cross‑team relationships to support department initiatives at COPC.

Qualifications

• Required: High school diploma or equivalent.
• Required: EpicCare Ambulatory Certification or able to obtain within 3 months; EpicCare Ambulatory Certification required.
• Required: At least 1 year experience in healthcare setting using an EHR (Epic preferred).
• Preferred: Epic Certifications include Data Courier Administration Certification, Epic Testing Coordinator Certification, and other Epic Certifications that may be required later.

Responsibilities

• Manages daily work assignments and project schedules; interviews and hires staff and conducts orientation and development; maintains training materials and resources; reviews competencies and provides retraining as needed.
• Coordinates staff schedules; provides hands-on support to maintain productivity; coaches, educates, mentors; builds cross‑team relationships to support department initiatives.
• Conducts performance reviews and addresses staffing concerns including conflict management and follow-up.
• Works with Epic Analysts across application teams to maintain record protection settings and ensure proper environment movement while maintaining referential integrity between Epic environments.
• Reviews Q notes to identify impact and escalate concerns to management.
• Participates in system upgrades and vendor releases; conducts upgrade testing and planning.
• Collaborates with teams to develop change control standards and monitors change processes.
• Monitors deadlines and manages ongoing Epic projects.
• Assists with design, development, configuration, implementation and support of Epic applications; troubleshoots end users’ issues; makes build decisions and analyzes business operations.
• Other duties as assigned.

Skills

Epic knowledge

Team leadership

Process improvement

Analytical thinking

Customer service

Communication

Education

High school diploma or equivalent

EpicCare Ambulatory Certification

1 year healthcare experience with EHR (Epic preferred)

Data Courier Administration Certification

Epic Testing Coordinator Certification

Other Epic Certifications

Tools

Microsoft Office

Job description

Central Ohio Primary Care in Westerville, OH seeks a supervisor to lead daily activity and operations of the team, coordinating with Epic Analysts to resolve issues within SLA timeframes and ensure record integrity across Epic environments.

Responsibilities include staffing, coaching, conducting performance reviews, participating in system upgrades, and building cross‑team relationships to support department initiatives at COPC.