Supervisor Ambulatory Epic Analysts

Central Ohio Primary Care; Westerville (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Central Ohio Primary Care in Westerville, OH seeks a supervisor to lead daily activity and operations of the team, coordinating with Epic Analysts to resolve issues within SLA timeframes and ensure record integrity across Epic environments.

Responsibilities include staffing, coaching, conducting performance reviews, participating in system upgrades, and building cross‑team relationships to support department initiatives at COPC.

Qualifications

• Required: High school diploma or equivalent.
• Required: EpicCare Ambulatory Certification or able to obtain within 3 months; EpicCare Ambulatory Certification required.
• Required: At least 1 year experience in healthcare setting using an EHR (Epic preferred).
• Preferred: Epic Certifications include Data Courier Administration Certification, Epic Testing Coordinator Certification, and other Epic Certifications that may be required later.

Responsibilities

• Manages daily work assignments and project schedules; interviews and hires staff and conducts orientation and development; maintains training materials and resources; reviews competencies and provides retraining as needed.
• Coordinates staff schedules; provides hands-on support to maintain productivity; coaches, educates, mentors; builds cross‑team relationships to support department initiatives.
• Conducts performance reviews and addresses staffing concerns including conflict management and follow-up.
• Works with Epic Analysts across application teams to maintain record protection settings and ensure proper environment movement while maintaining referential integrity between Epic environments.
• Reviews Q notes to identify impact and escalate concerns to management.
• Participates in system upgrades and vendor releases; conducts upgrade testing and planning.
• Collaborates with teams to develop change control standards and monitors change processes.
• Monitors deadlines and manages ongoing Epic projects.
• Assists with design, development, configuration, implementation and support of Epic applications; troubleshoots end users’ issues; makes build decisions and analyzes business operations.
• Other duties as assigned.

Skills

Epic knowledge

Team leadership

Process improvement

Analytical thinking

Customer service

Communication

Education

High school diploma or equivalent

EpicCare Ambulatory Certification

1 year healthcare experience with EHR (Epic preferred)

Data Courier Administration Certification

Epic Testing Coordinator Certification

Other Epic Certifications

Tools

Microsoft Office

Job description

POSITION SUMMARY

This position leads the daily activity and operations for the team. Responsibilities include working with Epic Analysts across the organization to achieve desired results to ensure prompt and accurate issue resolution within the established SLA time frames. Responsible for team performance through regular meetings, ticket monitoring, Q note reviews and actively participating in system upgrades.

This position leads the daily activity and operations for the team. Responsibilities include working with Epic Analysts across the organization to achieve desired results to ensure prompt and accurate issue resolution within the established SLA time frames. Responsible for team performance through regular meetings, ticket monitoring, Q note reviews and actively participating in system upgrades.

• Full-Time/Benefits Eligible


• Monday - Friday - 40 hours/week


• Westerville, OH

POSITION(S) SUPERVISED

Epic Ambulatory Analysts, Epic HIM Analyst, Epic Security Analyst, Epic Application Support Specialist

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manages daily work assignments and project schedules to ensure timely delivery of outcomes; interviews and hires staff and facilitates orientation and development; maintains training materials and resources and regularly reviews competencies and provides re‑training where applicable.


• Coordinates staff schedules and provides direct hands‑on support as necessary to maintain productivity standards and outcomes; provides ongoing coaching, education and mentorship, collaborates with other teams and departments to build relationships and serves as a role model to support established initiatives of the department and COPC.


• Conducts performance reviews and addresses staffing concerns including conflict management, disciplinary actions and required follow‑up.


• Works with Epic Analysts across all application teams to maintain record protection settings and to ensure that records are being moved to appropriate environments in a timely manner, while maintaining referential integrity between all Epic environments.


• Reviews Q notes to identify organizational impact and escalates potential concerns and issues to management.


• Participates in system upgrades and scheduled vendor releases to enhance the application and meet project objectives, including upgrade testing and planning.


• Collaborates with application teams to develop departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols.


• Monitors deadlines and build for ongoing Epic projects.


• Assists with design, development, system configuration, implementation and support of assigned Epic applications for the organization; supports investigation of end users’ preferences and troubleshooting issues while making build decisions and analyzing business operations as they relate to build decision.


• Other duties as assigned.

QUALIFICATIONS

Education, Licensures, Certifications & Experience

• Required: High school diploma or equivalent.


• Required: Specified Epic Certifications or able to obtain within three (3) months of start date. Required certification includes: EpicCare Ambulatory Certification.


• Required: At least one (1) year experience working in a healthcare setting using EHR system (Epic preferred).


• Preferred: Epic Certifications include:
  
  
  • Data Courier Administration Certification
  
  
  • Epic Testing Coordinator Certification
  
  
  • Other Epic Certifications that may later be required for the position
  
  
  
  


• Preferred: Prior supervisory experience.

Knowledge, Skills & Abilities

• Capability to work and function in a complex healthcare environment.


• Strong analysis and process improvement skills.


• Innovative problem solving, critical thinking and analytical skills.


• Strong understanding of the use and functionality of Epic and Microsoft Office products (Word, Excel, Outlook, Teams).


• High functioning team skills, including strong verbal and written communication and interpersonal skills including active listening and rapport building.


• Ability to provide excellent customer service and telephone etiquette.


• Aptitude in monitoring and assessing the performance of self and other individuals. Aptitude to execute job duties with precision and superior attention to detail.


• Ability to manage a team in a fast-paced environment and prioritize and organize work effectively.


• Background in communicating with individuals at varying levels throughout an organization. Self-starter with a strong sense of initiative.


• Ability to work additional hours when need arises, including after normal business hours.


• Experience with identifying, documenting, prioritizing and tracking issues and referring to the appropriate channels for action.