EO Case Manager, Disability Benefits (Public Service)

Government Recruitment Service; Newtown (CT); On-site; USD 36,000 - 49,000; Full time

Job summary

Government Recruitment Service is recruiting for Disability Living Allowance EO Case Manager in Newtown. The role focuses on executive officer duties within Disability Services, handling case management across multiple customer journeys by telephone, assessing information, and delivering accurate decisions.

You will work within a diverse team and handle sensitive data with integrity. We welcome applicants who can communicate effectively, adapt to evolving guidance, and provide a high-quality

Qualifications

• Strong telephony and communication skills required.
• Ability to interpret guidance and policy to support fair decisions.
• Experience in handling sensitive personal information and data.
• Ability to work independently and in a diverse team.

Responsibilities

• Take personal accountability for every customer contact.
• Use the telephone as the primary means of contact.
• Manage cases end-to-end, gathering information and resolving issues.
• Engage with customers and representatives via inbound/outbound calls.
• Gather evidence and accurately assess circumstances to inform decisions.
• Consult relevant legislation and policy to support decisions.
• Explain decisions clearly and build customer confidence through the claim journey.
• Protect personal information and comply with data handling rules.

Skills

Telephony

Active listening

Communication

Decision making

Customer service

Tools

Microsoft Teams

Job description

Government Recruitment Service is recruiting for Disability Living Allowance EO Case Manager in Newtown. The role focuses on executive officer duties within Disability Services, handling case management across multiple customer journeys by telephone, assessing information, and delivering accurate decisions.

You will work within a diverse team and handle sensitive data with integrity. We welcome applicants who can communicate effectively, adapt to evolving guidance, and provide a high-quality