Remote Disability Services Case Manager

RCIL; New York (NY); A distancia; USD 40.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

Vision Insurance

401K with employer match

Descripción de la vacante

RCIL is seeking a Remote Case Manager to support individuals with disabilities across New York, Pennsylvania, and New Jersey. The role involves managing caseloads, coordinating documentation, and liaising with participants, COS, and SD departments to ensure budget adherence and compliance.

The ideal candidate has at least two years of customer service experience in a human services context, strong attention to detail, and proficiency in Microsoft Office.

Formación

• Two years’ customer service in a fast-paced environment.
• At least one year’s experience in a human services organization is preferred.
• Must be proficient in Microsoft Office suite applications for preparation of documents, spreadsheets and data management using Excel.

Responsabilidades

• Serve as primary contact for all Fiscal Intermediary related matters associated with caseload.
• Attend required internal and external job-related trainings.
• Obtain required documentation from internal/external customers and inform supervisor in a timely manner if requests for documentation are not responded to.
• Act as liaison between Participant/Designee/Circle of Support (COS) and internal SD departments to identify and resolve any issues with reimbursements and/or staffing associated with Participant budget.
• Responsible for completing audit of own caseload to ensure quality service delivery and compliance with all SD requirements.
• Assist each Participant/Designee/COS with implementation of plan/budget to ensure compliance with all applicable SD rules and regulations.
• Write Staff Action Plans and upload into electronic system if needed.
• Monitor monthly budget expenditures to ensure Participant does not exceed approved SD budget.
• Attend mandatory annual and semi-annual Life Plan meetings and complete required notes for file.
• Support individuals with disabilities to utilize their services and funds to live in the community.
• Communicate with the individuals and their support team, assisting them to utilize their budget according to OPWDD rules and regulations.
• Obtain and maintain required documentation. Review all documentation for accuracy and guidelines adherence.
• Effectively perform assigned duties in a remote work environment while maintaining productivity, responsiveness, quality standards, and compliance with Agency policies and procedures.
• Document all communications.
• Maintain confidentiality of all work-related information.

Conocimientos

Customer service

Microsoft Office

Attention to detail

Remote work

Educación

High School diploma or equivalent

College degree preferred

Herramientas

Microsoft Office Suite

Descripción del empleo

RCIL is seeking a Remote Case Manager to support individuals with disabilities across New York, Pennsylvania, and New Jersey. The role involves managing caseloads, coordinating documentation, and liaising with participants, COS, and SD departments to ensure budget adherence and compliance.

The ideal candidate has at least two years of customer service experience in a human services context, strong attention to detail, and proficiency in Microsoft Office.