Bilingual Social Security Case Manager

Disability Law Group; Troy (MI); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid birthday off

Flexible hybrid work

Team celebrations

Competitive pay and benefits

Job summary

Disability Law Group is seeking a Case Manager to support clients through the Social Security disability claims process. You’ll ensure clear communication, meticulous case management, and timely follow-ups, working closely with attorneys to advocate for each client.

Responsibilities include maintaining daily contact with clients and SSA offices, coordinating medical records and statements, preparing for hearings, and monitoring decisions to advance cases efficiently.

Qualifications

• Education: high school diploma or equivalent; associate or bachelor preferred.
• 1+ year experience in case management, social services, or customer service.
• Skills: strong verbal and written communication, organizational, MS Office, case management software.
• Interpersonal: empathy and patience when working with clients with disabilities.
• Problem-solving: proactive in addressing case issues and resolving client concerns.

Responsibilities

• Client communication with SSA Field Offices and OHO.
• Document coordination: email work product with MSS and log mail/faxes.
• Case file management: submit medical records and MSS to DDS/OHO and transfer docs.
• Hearing preparation: final development calls and record requests for hearings.
• Decision monitoring: check ERE for ALJ decisions and route to channels.
• Status checks: 30-day post-submission checks and 60-day follow-ups.
• Process improvement: collaborate to streamline workflows and improve client experience.

Skills

Communication

Organization

MS Office

Case management software

Detail-oriented

Empathy

Relationship-building

Problem-solving

Education

High School Diploma

Associate/Bachelor preferred

Tools

Microsoft Office

Job description

About Disability Law Group

At Disability Law Group, we exist for one reason: to help people through some of the most difficult moments of their lives — and to do that work with skill, heart, and purpose.

We are a mission-driven law firm focused on Social Security Disability and Veterans’ disability benefits. Our work demands more than legal knowledge; it requires empathy, persistence, and a genuine commitment to listening to people when they need it most.

Everything we do is guided by our core values — Listen, Invest, Vigor, Empathy, and Solutions (LIVES). These values shape how we show up for our clients and for one another. From the first phone call to the final resolution of a case, we treat each client’s situation as unique and deserving of thoughtful, personalized advocacy.

Our team is made up of dedicated professionals across intake, applications and appeals, records, case management, attorneys, and leadership, all working collaboratively to deliver exceptional service nationwide.

We also believe in investing in our people. DLG offers competitive pay and benefits, meaningful opportunities for growth and advancement, and a workplace culture that values balance and recognition — including a paid day off for your birthday, team celebrations, and firm-wide KPIs. Our team regularly participates in community clinics, scholarship initiatives, and volunteer opportunities, giving everyone the chance to make an impact beyond their day-to-day work. We also offer a flexible hybrid work, and a family-first, model.

At Disability Law Group, your work matters — and so do you. Together, we are building a firm that delivers results, supports its people, and truly changes lives

About The Role

Are you someone who loves to connect with others? Can your circle of friends count on you to be that listening ear, always there and with the most heartfelt advice? Then look no further! Case Managers manage our clients’ cases from start to finish. Our case managers take great pride in the degree of client contact and case involvement they are able to experience each day. Each Case Manager works alongside a specific attorney to create a deeper sense of understanding and investment in each client’s unique situation. This position offers a great deal of independence, flexibility for personal styles, and responsibility over case files.

Key Responsibilities

• Must be fluent in ARABIC
• Preparing and submitting medical documents at each stage of the disability process.
• Speaking with clients to address their case status, medical updates, and questions.
• Communicating with Disability Determination Services, Social Security Field Offices, and the Office of Hearings Operations (OHO) to make sure the case is proceeding accordingly.
• Maintain close communication with partnered attorney(s) to assure information is accurate and updated regarding the client and their case.
• Answer/make calls regarding medical record review and file preparation.

What You’ll Do

As a Case Manager, you will play a vital role in supporting our clients through the Social Security disability claims process. You will ensure seamless communication, meticulous case management, and timely follow-ups to help clients navigate this critical journey. Your day-to-day responsibilities will include:

• Client Communication: Maintain daily communication with clients and the Social Security Administration (Field Offices, Disability Determination Services, Office of Hearing Operations, Appeals Council) to provide updates and address questions.
• Document Coordination: Email Work Product (WP) to clients along with Medical Source Statements (MSS) and log all incoming mail and faxes, including hardship proofs, client letters, and other important documents.
• Case File Management: Submit medical records and MSS to DDS/OHO, transfer documentation to appropriate offices (FO/OHO), and upload briefs via Electronic Records Express (ERE).
• Hearing Preparation: Conduct final development calls for upcoming hearings, request and follow up on medical records two weeks prior to hearings and after, and ensure all necessary documentation is in place.
• Decision Monitoring: Regularly check ERE for updates and decisions from Administrative Law Judges (ALJ) and the Appeals Council, set follow-up steps, and route decisions to appropriate channels for further action.
• Status Checks: Perform status checks on pre-hearing files 30 days after submission to confirm receipt and accuracy of the appeal (501), resetting follow-up tasks every 60 days as needed.
• Process Improvement: Collaborate with internal and external stakeholders to streamline case workflows and enhance client experiences.

This position requires strong organizational skills, attention to detail, and a client-first mindset. Your efforts will directly impact the lives of individuals seeking Social Security disability benefits.

Qualifications

• Required Qualifications:
  • Education and Experience:
    • High school diploma or equivalent; an associate’s or bachelor’s degree in social work, legal studies, or related field preferred.
    • At least one year of experience in case management, social services, or customer service.
  • Skills:
    • Strong verbal and written communication skills.
    • Excellent organizational skills with the ability to manage multiple cases and deadlines.
    • Proficiency in Microsoft Office and case management software.
    • Attention to detail in preparing and reviewing medical documents.
  • Interpersonal Abilities:
    • Empathy and patience when working with clients with disabilities.
    • Ability to build strong professional relationships with clients, attorneys, and agency representatives.
  • Problem‑Solving:
    • Proactive in addressing case issues and resolving client concerns.
    • Knowledge of Social Security disability processes or willingness to learn.

Desired Qualifications

• Experience:
  • Familiarity with Social Security disability claims and legal processes.
  • Preferred experience with USDC cases
• Technical Skills:
  • Experience with electronic medical records (EMR) or CRM systems.
• Community Focus:
  • Engagement in volunteerism or advocacy for underserved populations.