Entry-Level / WFH Customer Service

AIL; United States; Remote; USD 40,000 - 90,000; Full time

Benefits offered by this job

100% Remote / Work From Home

Training & Mentorship

Weekly Commission-Based Pay

Uncapped Earning Potential

Performance Bonuses & Incentives

Renewal & Residual Income

Leadership & Management Advancement

No Traditional Cold Calling

Job summary

AO Globe Life is seeking Remote Member Benefits Specialists to serve families nationwide from a fully remote environment. You will educate members on life, accident, and health options, guide enrollment, and provide ongoing service while building trusted relationships through virtual meetings.

No prior insurance experience is required; comprehensive training, mentorship, and licensing guidance are provided to support your career growth and success in a performance-driven environment.

Qualifications

• Excellent customer-service and communication skills
• Ability to build relationships and manage expectations with members
• Strong listening and problem-solving abilities

Responsibilities

• Meet with members virtually via Zoom and phone to discuss benefits options
• Explain life, accident, and supplemental health insurance choices and guide enrollment
• Conduct policy reviews and beneficiary updates, maintaining accurate records
• Complete documentation accurately and follow licensing requirements

Skills

Customer service

Communication skills

Active listening

Relationship-building

Coaching & mentorship

Self-motivation

Professionalism

Tools

Zoom

Job description

Entry-Level - WFH Customer Service

AO Globe Life | 100% Remote | U.S. Applicants | Training & Mentorship | Performance-Based Income

Empower Members. Protect Families. Build Legacies.

Are you looking for a fully remote career where you can help families make important financial-protection decisions while building your own long-term professional and financial future?

AO Globe Life is seeking motivated, service-focused professionals to join our growing virtual team as Remote Member Benefits Specialists.

You’ll work directly with eligible members and families who have requested information about available benefits , helping them understand their options, select appropriate protection, and receive ongoing service throughout the life of their policies.

No previous insurance experience is required. We provide training, mentorship, licensing guidance, and ongoing professional development for motivated individuals ready to learn.

100% Remote / Work From Home
Qualified Member Opportunities Provided
No Traditional Cold Calling
Weekly Commission-Based Pay
Uncapped Earning Potential
Performance Bonuses & Incentives
Renewal & Residual Income Opportunities
Training & One-on‑One Mentorship
Leadership & Management Advancement

About AO Globe Life

AO operates within the American Income Division of Globe Life, serving working families through life, accident, and supplemental health insurance solutions.

Our organization has a longstanding history of serving labor union members, veterans, credit union members, associations, and their families , with a focus on personalized service and long-term relationships.

Our mission is simple:

Protect Every Child. Serve All Working People.

Our virtual business model combines modern technology with ongoing training, mentorship, and professional development, allowing representatives to build their careers from home.

What You’ll Do

As a Remote Insurance & Member Benefits Specialist , you’ll combine customer service, benefits education, relationship management, and consultative insurance sales.

Connect With Members

• Meet with members virtually through Zoom and phone appointments
• Connect with individuals who have requested information about available benefits
• Ask questions to understand each family’s needs, priorities, and financial-protection goals
• Build professional relationships based on trust, service, and consistent communication

Educate & Recommend Solutions

• Explain available life, accident, and supplemental health insurance options
• Help members understand coverage features and available choices
• Assess individual needs and recommend appropriate solutions
• Answer questions clearly and professionally
• Guide eligible members through applications and enrollment
• Complete required documentation accurately

Provide Long-Term Member Service

Your relationship with members doesn’t end after enrollment.

You’ll also:

• Conduct policy reviews
• Assist with beneficiary updates
• Answer policy and coverage questions
• Provide appropriate claims-related assistance
• Follow up with members regarding changing needs
• Maintain accurate digital client records
• Deliver responsive, professional service
• Follow applicable company procedures, state regulations, and ethical standards

Qualified Member Opportunities — No Traditional Cold Calling

Instead of purchasing leads or relying primarily on traditional cold prospecting, representatives have access to qualified member opportunities.

You’ll connect with individuals who have requested information regarding available programs and benefits, allowing you to focus on:

Understanding Needs → Educating Members → Recommending Solutions → Enrollment → Long-Term Service

There is no requirement to purchase leads.

Weekly Performance-Based Compensation

This is a commission-based opportunity rather than a guaranteed hourly or salaried customer-service position.

Compensation opportunities may include:

• Weekly commission payments
• Uncapped personal production potential
• Performance-based bonuses
• Renewal income
• Long-term residual income opportunities
• Leadership compensation as you advance
• Additional achievement and performance incentives

High-performing representatives may build six-figure annual income potential , but earnings are not guaranteed and vary based on individual activity, production, consistency, and results.

No Experience? Training Is Provided.

We value communication skills, professionalism, work ethic, coachability, and motivation more than previous industry experience.

Training and development may include:

• Virtual onboarding
• State insurance licensing guidance
• Product and benefits education
• Client-service training
• Consultative sales development
• Virtual presentation skills
• Enrollment systems and procedures
• Compliance education
• One-on‑one mentorship
• Weekly coaching and development
• Leadership training
• Ongoing professional education

Representatives must obtain the appropriate state Life & Health Insurance License before conducting activities that require licensing.

Build Your Career From Home

This opportunity operates in a virtual environment, including:

• Zoom client consultations
• Phone communication
• Online training
• Digital enrollment systems
• Virtual coaching and mentorship
• Remote team meetings
• Online professional‑development programs

You’ll have the independence of working remotely while remaining connected to a team focused on accountability, development, service, and performance.

Benefits & Professional Support

Qualifying representatives may have access to:

• Medical insurance reimbursement opportunities
• Company-supported life insurance
• Accidental Death Benefit coverage
• OPEIU Local 277 representation where applicable
• Renewal and residual income opportunities
• Professional coaching and mentorship
• Leadership-development programs
• Virtual business technology and resources

Eligibility and qualification requirements may apply.

Recognition & Performance Incentives

Strong performance may also provide opportunities to qualify for:

• Company-sponsored incentive travel
• Leadership conferences and conventions
• Performance bonuses
• Achievement awards
• Recognition programs
• Team events
• Advanced leadership-development opportunities

Career & Leadership Advancement

For individuals interested in building beyond an individual producer role, AO provides opportunities for continued professional and leadership development.

Potential growth may include:

Benefits Specialist → Trainer/Mentor → Team Leader → Management → Advanced Leadership

Advancement is based on performance, consistency, professional development, and demonstrated leadership ability—not simply tenure.

Who We’re Looking For

Successful candidates typically demonstrate:

• Excellent verbal and written communication skills
• Strong customer-service and relationship-building abilities
• Active listening and problem-solving skills
• Professionalism and attention to detail
• Self-motivation and personal accountability
• Strong organization and time-management skills
• Goal‑oriented and performance‑driven mindset
• Confidence working independently
• Comfort using computers and virtual communication technology
• Ability to learn and adapt quickly
• Coachability and willingness to implement feedback
• Commitment to ethical, client‑focused service

Experience in customer service, sales, banking, financial services, healthcare, hospitality, retail, education, administration, military service, call centers, account management, or client relations can transfer well to this opportunity.

Previous insurance experience is helpful but not required.

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable conducting business through Zoom and phone
• Be willing to complete required training
• Be willing and able to obtain the appropriate state Life & Health Insurance License

Virtual Interview Process

Qualified applicants will receive information explaining the career opportunity, compensation structure, licensing requirements, training program, member process, and advancement opportunities.

Candidates interested in continuing will then have the opportunity to participate in a live virtual interview through Zoom with our hiring team.

Empower Members. Protect Families. Build Legacies. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

Be at least 18 years of age and legally eligible to work in the United States
Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
Complete required training and participate in virtual meetings
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.