Remote Customer Support Advisor - Globe Life AIL

Lisa Russel; United States; Remote; USD 35,000 - 70,000; Full time

Benefits offered by this job

100% Remote Work

Weekly Pay

Performance-based bonuses

Job summary

AO – American Income Division of Globe Life is hiring Remote Member Relationship Advisors. You will engage with families who request information on benefits, guide enrollment, and provide ongoing service from a 100% remote home office.

Training, licensing guidance, and mentorship are provided to start your career in a performance-based environment. This entry-level role emphasizes relationship-building, education on options, and ongoing member support, with leadership opportunities and weekly

Qualifications

• Excellent verbal and written communication for member interactions.
• Strong customer-service mindset to educate and support members.
• Comfortable working remotely and using virtual tools for scheduling and enrollment.

Responsibilities

• Schedule virtual appointments via Zoom and phone.
• Guide members through enrollment and benefits options.
• Explain life, accident and health insurance options clearly.
• Build and maintain long-term relationships with members and follow up.

Skills

Communication skills

Customer service

Remote work

Job description

Company: AO – American Income Division of Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible | Work From Home
Experience: Entry Level Welcome | No Prior Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance Incentives

Build Relationships. Help Families. Grow Your Career From Home.

Are you a people-focused professional who enjoys helping others, answering questions, solving problems, and building meaningful relationships?

AO is expanding our virtual team and seeking motivated, service-driven professionals to join us as Remote Member Relationship Advisors.

In this role, you'll connect with individuals and working families who have requested information regarding available benefits, help them understand their options, guide them through enrollment, and continue providing service throughout the client relationship.

This opportunity combines member service, client relationship management, benefits education, and consultative insurance sales within a 100% remote environment.

Whether you're beginning a new career, changing industries, or bringing experience from customer service, healthcare, hospitality, retail, banking, administration, education, or sales, we provide the training, mentorship, licensing guidance, and ongoing professional development needed to get started.

No previous insurance experience is required.

• 100% Work From Home
• Flexible Scheduling
• Qualified Member Opportunities Provided
• No Lead Purchasing Required
• No Traditional Cold Calling
• Weekly Commission-Based Pay
• Performance Bonuses + Renewal Income Opportunities
• Comprehensive Training & Mentorship
• Leadership & Career Advancement Opportunities

About AO

AO operates within the American Income Division of Globe Life and has a long history of serving working families and members of various organizations.

Our representatives help individuals and families understand supplemental life, accident, and health insurance benefits designed to provide additional financial protection.

Our culture is centered around:

• Exceptional member service
• Integrity and professionalism
• Long-term relationships
• Personal accountability
• Continuous learning
• Mentorship and coaching
• Leadership development
• Performance-based advancement

Our virtual business model allows representatives to serve members from home while remaining connected through technology, training, mentorship, coaching, and team collaboration.

What You'll Do

As a Remote Member Relationship Advisor, you'll become a trusted resource for members before, during, and after enrollment.

Member Service & Relationship Management

• Conduct scheduled virtual appointments through Zoom and phone
• Connect with members who have requested information about available benefits
• Ask questions to understand individual and family needs
• Answer benefit and coverage questions clearly and professionally
• Build long-term relationships through personalized service
• Maintain consistent communication and follow‑up
• Assist existing members with applicable policy and service needs
• Address questions and concerns professionally and efficiently
• Maintain accurate digital records and documentation

Benefits Education & Enrollment

You'll help members better understand available financial protection options so they can make informed decisions based on their individual needs.

Responsibilities may include:

• Explain available life, accident, and supplemental health insurance options
• Review coverage features and available benefits
• Help members evaluate appropriate options
• Provide needs‑based recommendations
• Guide members through applications and enrollment
• Assist with required documentation
• Help ensure members understand the coverage selected
• Provide continued service following enrollment

Our goal is to build relationships that extend beyond the initial appointment.

Qualified Member Opportunities – No Traditional Cold Calling

Representatives connect with individuals and families who have requested information regarding available benefits.

Rather than relying on traditional cold prospecting, you'll focus on:

• Scheduled member conversations
• Benefits education
• Needs‑based consultations
• Enrollment assistance
• Relationship building
• Follow‑up
• Ongoing member service

No lead purchasing is required.

Our approach emphasizes education, service, trust, and long‑term relationships rather than high‑pressure sales tactics.

100% Remote Work

Build your career from home while remaining connected to members, teammates, mentors, and leadership.

Enjoy:

• No daily commute
• Virtual member appointments
• Remote training and coaching
• Digital collaboration tools
• Online team meetings
• Flexible scheduling opportunities
• Modern virtual business systems

You'll have greater flexibility while maintaining the professionalism, availability, consistency, and accountability necessary to serve members effectively.

Weekly Pay & Performance-Based Compensation

This is a commission-based independent contractor opportunity, not an hourly or salaried customer‑service position.

Compensation opportunities may include:

• Weekly commission payments
• Performance‑based bonuses
• Renewal and residual income opportunities
• Leadership incentives for qualifying representatives
• Recognition programs
• Additional performance rewards

There is no predetermined cap on commission earnings; however, compensation is directly tied to individual activity, production, consistency, and results.

Individual earnings vary, and no specific income level is guaranteed.

Comprehensive Training & Mentorship

No Insurance Experience? No Problem.

Previous insurance experience is not required.

We provide structured training and ongoing professional development that may include:

• Virtual onboarding
• Product and benefits education
• Member‑service training
• Client needs assessment
• Relationship‑management development
• Virtual appointment preparation
• Consultative sales training
• Enrollment systems and procedures
• Weekly coaching
• One‑on‑one mentorship
• Communication and presentation development
• Leadership training
• Ongoing professional education

We're looking for individuals with the communication skills, professionalism, work ethic, coachability, and desire to learn.

Licensing Guidance Provided

Because this position involves discussing and enrolling members in insurance products, representatives must obtain the appropriate state Life & Health Insurance License before performing activities requiring a license.

Not licensed yet? You can still apply.

Candidates moving forward receive guidance and support through the licensing process.

Career Growth & Leadership Development

AO provides a performance‑based development path for representatives interested in expanding beyond an individual client‑facing role.

Professional growth opportunities may include:

• Advanced client relationship responsibilities
• Mentoring newer representatives
• Training and development
• Coaching
• Team leadership
• Management development
• Professional conferences
• Advanced leadership opportunities

Advancement is based on performance, consistency, initiative, professional development, and demonstrated leadership ability—not simply tenure.

Leadership opportunities are earned and are not guaranteed.

Benefits & Professional Resources

Qualifying representatives may have access to:

• Medical reimbursement program
• Company‑supported life insurance
• Accidental Death Benefit coverage
• Renewal and residual income opportunities
• Leadership development programs
• Professional coaching and mentorship
• Union‑supported professional environment, where applicable
• Virtual technology and business resources

Eligibility requirements and qualification periods may apply.

Recognition & Incentive Opportunities

Outstanding performance may qualify representatives for:

• Company‑sponsored incentive travel
• Leadership conferences
• Professional development events
• Recognition programs
• Performance contests and awards
• Team experiences
• Leadership events
• Additional advancement opportunities

Who We're Looking For

Successful candidates typically demonstrate:

• Excellent verbal and written communication
• Strong customer‑service and relationship‑building abilities
• Active listening skills
• Positive and professional demeanor
• Self‑motivation and personal accountability
• Strong organization and time management
• Attention to detail
• Dependable follow‑through
• Problem‑solving and critical‑thinking abilities
• Comfort working independently from home
• Ability to collaborate within a virtual team
• Professionalism and integrity
• Coachability and openness to feedback
• Goal‑oriented mindset
• Desire for continuous personal and professional growth

Experience That Transfers Well

Previous experience in the following areas may be helpful, but is not required:

• Customer Service
• Member Services
• Client Relations
• Account Management
• Healthcare
• Hospitality
• Retail
• Banking
• Financial Services
• Administrative Support
• Call Center Operations
• Education
• Recruiting
• Sales
• Leadership or Management

No previous insurance experience is required.

We welcome motivated applicants from a wide variety of professional backgrounds.

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a reliable computer or laptop
• Maintain reliable high‑speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional home workspace
• Be comfortable communicating with members through Zoom and phone
• Be willing to complete required training and professional development
• Be willing and able to obtain the appropriate state Life & Health Insurance License

Virtual Interview Process

Qualified applicants will first complete a brief career overview covering:

• Position responsibilities
• Member‑service expectations
• Commission‑based compensation
• Licensing requirements
• Training and mentorship
• Career development
• Leadership opportunities

Candidates interested in continuing will then have the opportunity to schedule a live Zoom interview with our hiring team.

All interviews are conducted virtually for convenience and accessibility.

Build Relationships. Serve Families. Grow Through Performance. Build Your Future From Home.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high‑speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre‑licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self‑motivated, coachable, comfortable working independently, and interested in a performance‑based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.