Entry Level | Online Customer Service | FULLY REMOTE

AIL; Vancouver (WA); Remote; USD 30,000 - 60,000; Full time

Benefits offered by this job

100% Remote Work

Training & Mentorship

Flexible Scheduling

Weekly Pay with Commission

Job summary

AO – American Income Division of Globe Life operates a 100% remote environment in the United States. Entry-level candidates are welcomed, with comprehensive training, licensing guidance, mentorship, and ongoing professional development to help families protect what matters most.

You’ll serve as a Remote Member Protection Consultant, delivering benefits education, conducting virtual consultations, and guiding enrollment while building long-term member relationships.

Qualifications

• Be at least 18 years of age.
• Be legally eligible to work in the United States.
• Be willing to obtain state Life & Health Insurance License.

Responsibilities

• Conduct scheduled virtual consultations through Zoom and phone.
• Explain life, accident, and supplemental health insurance options.
• Provide personalized, needs-based recommendations and enrollment assistance.
• Maintain accurate digital client records and follow up with members.

Skills

Customer Service

Communication

Time Management

Zoom

Tools

Zoom

Job description

Entry Level - Online Customer Service - FULLY REMOTE

Company:AO – American Income Division of Globe Life
Location:100% Remote | United States
Schedule:Full-Time | Flexible
Experience:Entry-Level Welcome | Training & Mentorship Provided
Compensation:Commission-Based | Weekly Pay | Performance Incentives

Help Families Protect What Matters Most
—
While Building Your Career From Home

Are you looking for aremote careerwhere you can help people, build meaningful relationships, and create long-term professional and financial opportunities?

AO is seeking motivated, service-driven professionals to join our growing virtual team asRemote Member Protection Consultants.

You’ll work with individuals and families—including veterans, labor union members, credit union members, association members, and their families—helping them understand availablelife, accident, and supplemental health insurance benefitsand make informed decisions about protecting what matters most.

This opportunity combinesmember service, benefits education, relationship building, and consultative insurance salesin a fully remote environment.

No previous insurance experience is required.We provide comprehensive training, licensing guidance, mentorship, and ongoing professional development.

Opportunity Highlights

• 100% Remote / Work From Home
• Entry-Level Candidates Welcome
• Qualified Member Opportunities Provided
• No Traditional Cold Calling
• No Lead Purchasing Required
• Weekly Commission-Based Pay
• Performance Bonuses & Uncapped Earning Potential
• Renewal & Residual Income Opportunities
• Flexible Scheduling
• Training & One-on-One Mentorship
• Leadership & Career Advancement

About AO

AO operates within theAmerican Income Division of Globe Lifeand has a long history of serving working families throughout North America.

Our representatives help individuals and families understand supplemental insurance products designed to provide additional financial protection.

Our culture emphasizes:

• Exceptional member service
• Integrity and professionalism
• Long-term relationships
• Personal accountability
• Mentorship and coaching
• Continuous professional development
• Performance-based advancement
• Leadership development

We’re looking for professionals interested in buildingmore than a temporary remote job—we’re looking for people who want the opportunity to develop a long-term career.

What You’ll Do

Member Consultations & Benefits Education

As a Remote Member Protection Consultant, you’ll:

• Conduct scheduled virtual consultations through Zoom and phone
• Connect with members seeking information about available benefits
• Listen carefully to understand individual and family protection needs
• Explain life, accident, and supplemental health insurance options
• Answer questions about benefits, coverage, and policy features
• Provide personalized, needs-based recommendations
• Help members evaluate available options and make informed decisions
• Guide eligible members through applications and enrollment
• Assist with required documentation and account information
• Maintain accurate digital client records

Provide Long-Term Member Service

Your role doesn’t end after enrollment.

You’ll continue helping members with:

• Policy reviews
• Beneficiary updates
• Coverage questions
• Policy changes and account service requests
• Claims-related guidance
• Follow-up communication
• Changes in family protection needs
• Ongoing client support

The goal is to buildlong-term relationships based on trust, professionalism, education, and exceptional service.

Qualified Member Opportunities

Spend More Time Helping—Not Prospecting

Representatives receive access to member opportunities from individuals who have expressed interest in receiving information about available benefits.

This allows you to focus on:

• Scheduled member conversations
• Benefits education
• Needs analysis
• Personalized recommendations
• Enrollment assistance
• Relationship building
• Policy service
• Long-term member support

Representatives are not required to purchase leads.

Our approach emphasizeseducation, service, and trust rather than high-pressure sales tactics.

Compensation & Earning Potential

Weekly Commission-Based Compensation

This is aperformance-based, commission-driven insurance opportunity rather than a guaranteed hourly or salaried position.

Compensation opportunities may include:

• Weekly commission payments
• Performance-based bonuses
• Renewal income
• Residual income opportunities
• Leadership incentives
• Recognition programs
• Additional performance rewards

There isno predetermined cap on commission earnings; however, income is directly tied to individual activity, production, consistency, and results.

Individual earnings vary. No specific income level is guaranteed.

Why Join AO?

100% Remote Work

Build your career virtually from anywhere within the United States.

Enjoy:

• No daily commute
• Flexible scheduling
• Virtual member appointments
• Digital business systems
• Remote training and coaching
• Collaborative team environment
• Greater control over your work setting

Remote flexibility comes with responsibility. Successful representatives areorganized, self-directed, dependable, and accountable for managing their schedules and results.

Comprehensive Training & Mentorship

No Insurance Experience Required

You don’t need an insurance background to be considered.

Training and development may include:

• Structured virtual onboarding
• Insurance licensing guidance
• Product and benefits education
• Member needs assessment
• Customer service development
• Virtual presentation training
• Consultative sales development
• Application and enrollment procedures
• Policy service training
• Weekly coaching and workshops
• One-on-one mentorship
• Leadership development
• Ongoing professional education

Candidates who aren’t currently licensed receiveguidance through the required state Life & Health Insurance licensing process.

Career Growth & Leadership Development

This role can grow beyond individual client production.

Representatives who demonstrate strong performance, consistency, professionalism, and leadership ability may pursue opportunities in:

• Advanced member responsibilities
• Training and mentorship
• Onboarding and development
• Team leadership
• Management development
• Recruiting and team growth
• Leadership conferences
• Advanced leadership positions

Advancement is based onperformance, initiative, professional development, consistency, and demonstrated leadership ability—not simply tenure.

Benefits & Professional Support

Qualifying representatives may have access to:

Representative Programs

• Medical reimbursement program
• Company-supported life insurance
• Accidental Death Benefit coverage
• Renewal and residual income opportunities
• Professional development resources

Union Support

Eligible representatives may receive representation and professional support throughOPEIU Local 277, where applicable.

Recognition & Incentives

Top performers may qualify for:

• Company-sponsored incentive travel
• Leadership conventions
• Professional conferences
• Performance awards
• Recognition programs
• Team development events
• Additional advancement opportunities

Eligibility, qualification periods, and performance requirements apply to applicable programs.

Who We’re Looking For

Successful candidates typically demonstrate:

• Excellent verbal and written communication
• Strong active-listening skills
• Customer- and member-focused mindset
• Strong interpersonal and relationship-building ability
• Professionalism, integrity, and reliability
• Self-motivation and personal accountability
• Strong organization and time management
• Problem-solving and critical-thinking abilities
• Comfort working independently from home
• Confidence communicating through Zoom and phone
• Basic computer proficiency
• Ability to learn new virtual systems
• Coachability and openness to feedback
• Goal-oriented mindset
• Genuine desire to help families

Experience That Transfers Well

Previous experience can be helpful—but isnot required.

Transferable backgrounds may include:

Customer Service • Member Services • Sales • Financial Services • Banking • Healthcare • Recruiting • Hospitality • Retail • Education • Administrative Support • Account Management • Insurance • Business Development • Military Service • Leadership & Management

We place significant value oncommunication skills, professionalism, work ethic, coachability, and willingness to learn.

Minimum Requirements

Applicants must:

• Be at least18 years of age
• Be physically located withinUnited States
• Be legally authorized to work in the United States
• Hold or be willing and eligible to obtain the appropriatestate Life & Health Insurance License
• Have access to a computer or laptop
• Have webcam and microphone capability
• Maintain reliable high-speed internet
• Maintain a quiet, professional workspace
• Be comfortable conducting virtual member appointments
• Be willing to complete required training and professional development

Licensing guidance is available for candidates who are not currently licensed.

Virtual Interview Process

Qualified applicants will first complete abrief career overviewcovering:

The Role • Responsibilities • Compensation • Licensing • Training • Member Process • Benefits • Career Advancement

Candidates interested in continuing will then have the opportunity to schedule alive Zoom interview with our hiring team.

This gives applicants the opportunity to understand the position and expectations before deciding whether the career is a strong fit.

Protect Futures. Serve Families. Build Relationships. Grow Your Career.

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.