Entry-Level Truck Service Advisor - Grow with Us

TravelCenters of America; Casa Grande (AZ); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, vision and life ins.

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

On-site meal discounts

Discounts on technology, travel, fuel

Job summary

TravelCenters of America is seeking a Truck Service Advisor to write Work Orders and manage OTC transactions while delivering excellent customer service. You will use product knowledge to upsell services and coordinate quotes and purchase orders. The role supports parts sourcing, delivery coordination, and shift reporting.

You’ll contribute to a clean, safe service counter environment and uphold high standards of customer care, teamwork, and reliability in a fast-paced travel-center setting.

Qualifications

• High School Diploma or GED is required.
• Experience in cashiering or customer service is preferred.
• Strong verbal and written communication skills are essential.

Responsibilities

• Write, detail, and process Work Orders and OTC transactions; prepare ETA Work Orders and secure Purchase Orders.
• Prepare and communicate quotes to customers.
• Source parts from outside vendors and coordinate delivery.
• Handle end of shift drop and shift report; understand payment types.
• Maintain cleanliness of service counters, showroom, and customer restrooms.
• Maintain the safety of customers and team members.

Skills

Customer service

Cashiering

Written and verbal communication

Basic computer skills

Teamwork

Attention to detail

Education

High School Diploma or GED

Job description

TravelCenters of America is seeking a Truck Service Advisor to write Work Orders and manage OTC transactions while delivering excellent customer service. You will use product knowledge to upsell services and coordinate quotes and purchase orders. The role supports parts sourcing, delivery coordination, and shift reporting.

You’ll contribute to a clean, safe service counter environment and uphold high standards of customer care, teamwork, and reliability in a fast-paced travel-center setting.