Entry-Level Technical Support Specialist

iPro Inc; Calhoun (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401(k)

Paid sick time

Paid vacation

Job summary

iPro Inc/Novarad South, located in Calhoun, GA, seeks a Customer Support Technician I to resolve customer inquiries and technical issues, ensuring satisfaction and retention. The role emphasizes diagnosing problems, providing step-by-step solutions, and escalating complex cases as needed.

The position requires a high school diploma, strong communication skills, and experience with ticketing systems or remote support tools. A supportive team environment and ongoing training are offered.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to troubleshoot technical issues and provide clear instructions to customers.
• Customer service experience or demonstrated ability to handle customer interactions professionally.
• Associate degree or higher in IT/CS preferred.
• Experience with ticketing systems and remote support tools preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Diagnose and troubleshoot hardware, software, and network issues related to company products and services.
• Document all customer interactions, technical issues, and resolutions in the support ticketing system.
• Collaborate with engineering and product teams to elevate and resolve complex technical problems.
• Assist in creating and updating support documentation and knowledge base articles.

Skills

Verbal and written communication

Troubleshooting

Customer service experience

Education

High school diploma or equivalent

Associate degree or higher in IT/CS

Tools

Ticketing systems

Remote support tools

Job description

iPro Inc/Novarad South, located in Calhoun, GA, seeks a Customer Support Technician I to resolve customer inquiries and technical issues, ensuring satisfaction and retention. The role emphasizes diagnosing problems, providing step-by-step solutions, and escalating complex cases as needed.

The position requires a high school diploma, strong communication skills, and experience with ticketing systems or remote support tools. A supportive team environment and ongoing training are offered.