Entry-Level Technical Support Analyst — Growth in IT Retail

Toga Technology; Naperville (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Health, Dental, Vision, Life Insurance

401(k)

Paid training and advancement

Job summary

TOGA Technology is looking for a Technical Support Analyst to support our retail SMB clients and help make TOGA Technology an industry leader. You will provide support to retail customers and business users, applying troubleshooting skills and excellent customer service to achieve success.

In a fast-paced environment, you will maintain professional client relationships, document call histories, and deliver proactive support via phone while enhancing product knowledge and sales techniques.

Qualifications

• Experience in call center or help desk preferred.
• Experience with data entry or IT retailer/supplier experience.
• Excellent communication and customer service skills.
• Knowledge of Windows and Office 365.
• Certifications such as A+ or MTA preferred.
• Ability to manage multiple priorities in a fast-changing environment.
• Plan, develop and implement training on products and sales techniques.
• Strong verbal, written and presentation skills.

Responsibilities

• Maintain a professional relationship with clients.
• Utilize proprietary troubleshooting techniques to resolve issues.
• Deliver service and support to end-users via phone.
• Document call history for service events.
• Understand client processes and workflows.

Skills

Organized

High energy

Motivate team

Goal oriented

Education

A+/MTA certs

Tools

Windows

Office 365

CSP

Microsoft Partner Center

Job description

TOGA Technology is looking for a Technical Support Analyst to support our retail SMB clients and help make TOGA Technology an industry leader. You will provide support to retail customers and business users, applying troubleshooting skills and excellent customer service to achieve success.

In a fast-paced environment, you will maintain professional client relationships, document call histories, and deliver proactive support via phone while enhancing product knowledge and sales techniques.